Complaint #93
Tangiers Casino
Keep cancelling my payment
5 years ago
After being called non-stop to come back to Tangiers. I played and deposited (they're always happy take your money) and won $3700. Withdrawing the 1st time (account fully verified) I waited the 5 business days, to find withdrawal cancelled and returned to my account. (Great tactic to use on a gambler and make them play more) I then was told to change withdrawal facility, I did this, waited 5 business days and again funds returned to account. Now again I was asked to withdrawal and told that Security has to check the withdrawal and I have to wait 10 business days more. Attached docs to show proof of account, money accepted after withdrawal request, and account verification.
NOT ONCE have I received any correspondence, I have spoken to chat and emailed 5 times with no replies. They should not be allowed to accept deposits if they are not going to honour the withdrawal, All accounts should have to be verified prior to deposit so this does not happen.
NOT ONCE have I received any correspondence, I have spoken to chat and emailed 5 times with no replies. They should not be allowed to accept deposits if they are not going to honour the withdrawal, All accounts should have to be verified prior to deposit so this does not happen.
Sorry, Tangiers but that is completely untrue. I was a confirmed account prior to the withdrawal request. You called me constantly to come back.
The issue you say is to check the system is ok, shouldn't that be done already?
If your casino does not meet international laws how can you operate?
No other casino cancels payments without notifications or emails. Not once, Not twice but three times to then be told you need to check your casino's actions (of an algorithm designed, licensed and approved to operate?)
And that is has anything to do with me or my identification. It is a casino issue, not a player one.
You design this so we come back, see a balance and play and then lose our winnings.
The request to withdrawal into the same account I paid in Litecoin, was declined by you and removed without notice. Was told to use Bitcoin instead, only after asking as you don't inform your customer of the cancellations and LTC only for deposits?
Wait 5 more business days, and it was cancelled again. (Now 11 business days) ZERO CONTACT FROM TANGIERS.
Told to attempt withdrawal again for the THIRD TIME. With NO CONTACT and now this. (Now 20+ business days)
Then told I am part of some random check (same as all complaints to Tangiers) that will now take 10 more business days and I am to request the withdrawal process again. Not fast-tracked, Not put to the front on the line. Not auto put back into a withdraw, Left for the gambler to do.
So they can check if what? Their algorithm is not ripping us off enough? If their system works and is legal it should not need to be verified by the customer's expense. Take the game offline and check it before you allow people to play. Simple.
You have declined my payment for no reason yet you are happy to take more deposits? How is that legal? If you are confirming one payout - How can you keep accepting deposits when you know that the account has issues. (Issues you create to slow payouts)
The only reason (again all over your complaints pages) is that Tangiers understands problem gambling and takes advantage of it. They purposefully decline payments so you keep logging in to check. and they hope you will cancel and keep gambling. It works. I spent more, but due to this, I refuse to give them another dollar.
See images. You accept money when there is an issue (so you say) with the account.
Why do online Casino's change the rules to suit themselves but never to fix a problem? All you have to do is pre-approve deposits and withdraws prior to allow playing. Then all these issues would not exist. If your machines are not calibrated to be legal, then why are you allowed to operate?
Extremely Disappointed.
The issue you say is to check the system is ok, shouldn't that be done already?
If your casino does not meet international laws how can you operate?
No other casino cancels payments without notifications or emails. Not once, Not twice but three times to then be told you need to check your casino's actions (of an algorithm designed, licensed and approved to operate?)
And that is has anything to do with me or my identification. It is a casino issue, not a player one.
You design this so we come back, see a balance and play and then lose our winnings.
The request to withdrawal into the same account I paid in Litecoin, was declined by you and removed without notice. Was told to use Bitcoin instead, only after asking as you don't inform your customer of the cancellations and LTC only for deposits?
Wait 5 more business days, and it was cancelled again. (Now 11 business days) ZERO CONTACT FROM TANGIERS.
Told to attempt withdrawal again for the THIRD TIME. With NO CONTACT and now this. (Now 20+ business days)
Then told I am part of some random check (same as all complaints to Tangiers) that will now take 10 more business days and I am to request the withdrawal process again. Not fast-tracked, Not put to the front on the line. Not auto put back into a withdraw, Left for the gambler to do.
So they can check if what? Their algorithm is not ripping us off enough? If their system works and is legal it should not need to be verified by the customer's expense. Take the game offline and check it before you allow people to play. Simple.
You have declined my payment for no reason yet you are happy to take more deposits? How is that legal? If you are confirming one payout - How can you keep accepting deposits when you know that the account has issues. (Issues you create to slow payouts)
The only reason (again all over your complaints pages) is that Tangiers understands problem gambling and takes advantage of it. They purposefully decline payments so you keep logging in to check. and they hope you will cancel and keep gambling. It works. I spent more, but due to this, I refuse to give them another dollar.
See images. You accept money when there is an issue (so you say) with the account.
Why do online Casino's change the rules to suit themselves but never to fix a problem? All you have to do is pre-approve deposits and withdraws prior to allow playing. Then all these issues would not exist. If your machines are not calibrated to be legal, then why are you allowed to operate?
Extremely Disappointed.
Tangiers Casino Complaint Stats
Resolved
52 / 56
Avg. Amount
$2,158
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
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