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Tangiers Casino - Delaying Payment, Refusal of Contact

RESOLVED
mishyanne73 Victoria
posted on December 13, 2018.

Hi there,

I submitted a withdrawal with Tangiers Casino on 03/12. In the days following they kept requesting additional documents for verification, which I have provided all of. I have several emails confirming approval of documents and they still have not paid my $3200.00. Twice now, they have returned the money to my account and their only response it that I have to wait 5 business days. I have been in contact with them and their chat representatives now just disconnect on me. Can anyone help? What steps am I able to take to get my money?

Thank You

Michelle < surname removed >

(Australia)

posted on December 14, 2018.

Hello,

We hope this message finds you well.

Please note that your withdrawal request has been approved on December 11th and should reach your bank account as soon as possible.
Congratulations on your winnings and please know that we are at your full disposal should you need help with anything at all or any other information regarding your account.

Kind regards,
The Tangiers Casino Team

AskGamblers
posted on December 14, 2018.

Dear @mishyanne73,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if/when you get the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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