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Tangiers Casino - Declining payment multiple times

REJECTED
Complaint Info
Disputed casino Tangiers Casino
Reason Declined payment
Toby15 Victoria Message
Posted on December 7, 2019

I withdrew $2500.
It has been declined three times now. I’m on the fourth withdrawal request now.
I have already been verified.
First time they needed bank statements. I sent them.
Second time they needed a verification form to be completed and to see my photo ID again. I sent them.
Third time they said My account is undergoing a random verification check which will take 10 business days to complete.
I spoke to chat and they said the random verification process can be completed up to twice a year. As per the other reviews on this site I can see someone else had the exact same issue in September.
They are just using delay tactics to stall payment and not have to make the payment.
It’s quite obvious.
I don’t think I will ever see the money

Posted on December 9, 2019

Hello,

We hope this message finds you well.

Please note that while all documents need to be on file in order to be able to make a payout request, the account can also randomly be selected for an additional verification, up to twice per year.

We found that you have been informed by the Accounting team accordingly and that you have decided to play the cashable balance down and ask for the account closure. The account has been closed by the Security team on the 7th of December, as per your request.

Should you need any further information regarding your account, please do not hesitate to let us know.

Regards,
Tangiers Casino

AskGamblers
Posted on December 9, 2019

Dear @Toby15,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

Toby15 Victoria Message
Posted on December 10, 2019

Tangiers casino declined my withdrawal three times. They’re latest reason was because my account was undergoing a random verification process,which I don’t believe for a second and in my opinion is just a delay tactic and shows they do not pay you your winnings and do anything they can, and make any excuse they can to avoid paying.
I would never play here again and have requested they close my account.
I’ve played with a few other online casinos before and never experienced such delays or excuses. Most other casinos pay the withdrawal within a week not even.
I highly recommend avoiding this casino at all costs.
They’re very quick to take your money but won’t pay you anything back.
Never again, I wish I read the reviews on here before I even deposited.
I will ensure to leave a bad review on every site I can think of and hope other people don’t experience the same thing with them.

Posted on December 11, 2019

Hello,

We hope this message finds you well.

Please note that the Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year. Security and Management will thoroughly review the account and all account activity during this additional verification, not only the documents that you have previously sent, verification that plays a vital role in our constant efforts of ensuring that the withdrawal process is smooth and safe for all our members.

As soon as the Verification Process ends, withdrawals are reviewed according to the site rules and according to the wtidhrawal method you have selected, you can even receive the winnings in 30 minutes.

Please note that the account has been closed as per your request, however should you need any further information regarding your account, please do not hesitate to let us know.

Regards,
Tangiers Casino

Toby15 Victoria
Posted on December 13, 2019

worst casino. I will not be coming back.
I played another casino the other day and my withdrawal was approved within 10 minutes and paid to me within a day via bank transfer.
Tangiers will withhold your withdrawal for weeks and decline it every 5 days I waited about three weeks before I just ended up playing it off and closed the account.
I hope people read these complaints and don’t make any deposits with Tangiers.
You won’t get your money. Stay away.

AskGamblers
Posted on December 13, 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

Tangiers Casino Complaints

  • 29 of 29 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,959 USD avg amount

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