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Tangiers Casino - Constant withdrawal rejections

RESOLVED
Chandashian New South Wales
posted on November 9, 2018.

Tangier’s Casino have cancelled my withdrawal request three times without any notification whatsoever! After my constant communication with the change team nearly every day I’ve been reassured I will receive my money, and I’ve doubled checked numerous times that everything is okay on my end and that they’ve received all relevant document so it to have my withdrawal cancelled every time! First attempt was for $1350 it was cancelled so I continued to play on in a moment of weakness and ended up winning some more so I made a withdrawal request of $2000 and kept in contact with chat every day to make sure everything was okay and that I’d receive the payment then 5 days later it was cancelled without warning again so I messaged chat and was told I needed to fill out a voucher to verify my identity and prove I’m the account owner so I did that and sent it back straight away then proceeded to apply for the withdrawal again which was the 2nd of November 2018 and this morning I’ve woken up to find it’s yet again been cancelled for a random verification check ?!?! Seriously ?!?! So after 3 rejected attempts I’ve made a withdrawal request again but this will be my last attempt, if I don’t receive payment this time I will be closing my account, calling it a loss and leaving truthful bad reviews on every site I know. Quite disappointing as I’m quite a loyal and frequent depositing member with Tangier’s but not once have I ever recieved a withdrawal. 😭

posted on November 12, 2018.

Hello,

Thank you for getting in touch with us in regards to this matter.

We have checked your account and found that unfortunately your latest withdrawal request has been in fact declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year.

Security and Management will thoroughly review the account and all account activity during this additional verification, not only the documents that you have previously sent, verification that plays a vital role in our constant efforts of ensuring that the withdrawal process is smooth and safe for all our customers.

We noticed however that you managed to make a new payout request, so the withdrawal request will be reviewed as soon as soon as the Verification Process ends.

Should you need additional information or have any questions, please do not hesitate to let us know.

Kind regards,
The Tangiers Casino Team

Chandashian New South Wales
posted on November 13, 2018.

I don’t believe this for one minute!

After every single attempt I’ve ever made it hasn’t works and I’ve been given a crap boycotted answer everytime! After further investigation and reading everyone else’s reviews I can conclude I’m never going to receive my money. Tangier’s casino is more than happy to take my money, just don’t expect them to pay my money right?

posted on November 15, 2018.

Hello,


Thank you for your patience.

Please note that the Verification Process has ended and your withdrawal request has been reviewed and approved today, so the funds will reach your account as soon as possible.

Should you need additional information or have any questions, please do not hesitate to let us know.

Kind regards,
The Tangiers Casino Team

Chandashian New South Wales
posted on November 15, 2018.

Thank you for getting this sorted out, it’s greatly appreciated ☺️

AskGamblers
posted on November 19, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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