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Tangiers Casino - Constant excuses not to pay a valid win

RESOLVED
Complaint Info
Disputed casino Tangiers Casino
Reason Verification issues
Amount $ 1410
aneilly Victoria
Posted on September 15, 2020

In late July this year I started playing at this casino. I deposited several hundred dollars and declined any bonus. Over a few weeks I won $1410 and on the 04/09/2020 I made a withdrawl request. In order to fund my account with my credit card I had to comply with their verification requirements; uploading shots of my credit card and proof of my address. 5 days later my request was declined as further verification of my credit card was required and I needed to complete a credit card voucher which I duly did. I received a confirmation email that my details had been updated appropriately and I again requested a withdrawl. 5 days later I when I contacted live chat, I was informed my request was again declined as I had not verified my bank details despite the fact I had uploaded a recent bank statement as part of their previous verification request. The live chat operator, who said he was a duty manager, stated he could not find any record of that upload and asked for a ticket number. As you can imagine I was becoming rather frustrated at this point, however, I duly upload another copy of a recent bank statement and received a confirmation email. To my astonishment, 5 days later I received an email ( attached ) informing me that my account had been chosen at random to be reviewed by management as part of a further verification process and again my withdrawl request was declined.
Can you believe the audacity of these people. This is total charlatanism. There are many trustworthy casinos out there who operate with integrity and look after their patrons because they know they will come back and bolster their reputation. More happy patrons means more profits. Stealing from patrons is lower than a dog. $1400 is not going to bankrupt me; the unprincipled behaviour of this group is gnawing at me and I am determined to do everything I can to alert other trusting patrons. Thank you

Posted on September 17, 2020

Hello,

Thank you for reaching out to us!

Kindly note that at the time of review of your latest withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are glad to inform you that the Verification Process has since been concluded and your withdrawal request has been approved.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

AskGamblers
Posted on September 17, 2020

Dear @aneilly,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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