Complaint #1 Sushi Casino

Withdrawal pending at Casino for over 6 days

By tammieabbiss

1 year ago

Hello,

I am having a frustrating issue at Sushi Casino. I have had an account with them for over 6 months. My account was fully verified months ago when they required a selfie with passport a note with the corresponding date. I did withdrawals and deposits no issue.

I played two weeks ago and placed a withdrawal. Then 6 days pass and it is not processed. Their terms say 72 hours. The chat has been very very unhelpful. I was told to upload NEW selfies with a note with the corresponding date. I did this again, even though it made no sense. I then enquired with another agent about this and they said it had been a mistake and didn't need to be done? They then claimed my account was only verified three days ago? This makes no sense as It was verified months ago and I had various deposits and withdrawals.

I need AskGamblers to mediate in this instance as I am getting crossed wires on chat. They have now banned me from chat and have stated I can only use email. However I have sent numerous emails and no responses.

The amount is €400 from cash deposits. There is €350 left in the account.

I've only had positive feedback to this point but this has really ruined things.

Thanks

Disputed Casino Sushi Casino

Reason Delayed payment

Amount €350

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sushi Casino

• Representative

1 year ago

Hi Tammieabbiss,

Thank you for bringing this issue to our attention. Please allow us to address your concerns and provide you with the necessary assistance.

Firstly, we wish to express our commitment to maintaining the accuracy and integrity of our client's account information. We take great care in verifying the identity of our clients to ensure the safety and security of all transactions. We apologize for the confusion surrounding the verification process for your account. It is our policy to require updated verification documents periodically to ensure the information on file is current and accurate.

Regarding the processing of your withdrawal, as indicated by the Terms of use we strive to adhere to this timeframe, however, in some cases, there may be slight delays due to additional verification or security checks to protect both our clients and our platform. We value the trust and loyalty of our clients, and we always aim to maintain a pleasant and supportive environment within our community. To this end, we have various communication channels available, including our live chat and email services, to ensure our clients can reach us promptly and receive the assistance they need.

We apologize for the inconvenience caused by the temporary restriction on the chat function and want to assure you that our email support team is fully equipped to address your concerns and provide you with the necessary support.

Thank you for bearing with us in sorting out the issue!

Have a lovely day! :)

Roxanne - Sushi Casino

tammieabbiss

1 year ago

This can be closed as the withdrawal came in.

Thanks

Sushi Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $1,286

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Sushi Casino Complaints

See all complaints for this casino

Delayed payments long wait

This casino is a joke. They are holding payouts and do everything to keep the withdrawals. I won intotal 1500 but did not know about their payout limit. They just told me the limit is 600 daily for payouts. I had to cancel the 1000 withdrawal request. But now having issue loggin in the site again. So far I have 500 pending withdrawal on day 3 of the 72 hrs waiting period, and 1000 sitting in the account. Please help me recover these amount.

Resolved

€1,500

Withdraws

I played at sushi casino. It was a good game, good rtp, customer service was nice. Sunday 10/8 I made my first withdrawal of 700 euros because you can't withdraw more then they said you are verified. Tuesday 12/8 they canceled my withdrawal they said you have to verify again. Take a picture with you in your hand so that the elbow is visible. I did it and they said you are verified.

It was a bit tricky of them because they said you are verified, it was a tough KYC profile but customer service helped me.

Yes, make a withdrawal again 700 euros for them you said not to make more withdrawals because it must be approved. They said it will take 72 inches again to approve the withdrawal. Today is the 3rd day and now when I ask them they say it will take 7 days according to the terms.

My winnings are 2700 euros. Are they expecting me to gamble away my winnings?

Now my question is what should I do?

I need help

Resolved

€2,700

Sushi Casino Delayed Withdrawal

My withdrawal request @sushicasino has been in process for more than 4 days now. Its not the payment process but withdrawal process itself that is delayed, so its not delayed by banks or such for the payment method i chose, but by sushi casinos finance and withdraw department. I had one successful withdrawal from sushi casino about 6 months ago, but even that was delayed for nearly 2 months, asking for documents that i provided and after several attempts of withdrawals i got the first withdraw through. I have contacted support twice after their so promised "72 Hours" maximum withdrawal processing time had passed and they only reply that my withdrawal request is being processed "dilligently" and they understand my frustration ( probably automated message).
Withdrawal amount is: 20€

Resolved

€20

Withdraw time

Hello, AskGamblers!

I have withdrawn my funds 185e, but my withdrawal has not been completed for 4 days. Live chat can not answer its date.

Please make my withdrawal Sushicasino. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

The account is verified. I have sent banking documents Danske bank. I have deposit and withdraw earlier. I don't have problems with Sushi casino. Only ask my withdrawal.

Please help me.

Resolved

€185

Unacceptable withdrawal speed and process please avoid casino

It has been a nightmare dealing with this casino from the start. I verified my account and it was accepted only to have my withdrawal cancelled due to "non verification." I attempted to re-verify and was told my document was unacceptable although it met all criteria. Later this document was accepted when questioned.

Now being verified they take 7+ days to process single withdrawals. I have been waiting 7 days for the latest withdrawal. They also do not let you submit multiple withdrawals to be processed on consecutive days (as they have a $1,000 per day limit, which is a joke in itself). So I wait 7+ days for one withdrawal just to submit the request for the next.

This is unacceptable, fast enough to accept any amount of deposit, they need to get their act together with withdrawals.

Highly recommend avoiding this casino like the plague, take my advice.

Resolved

Maximum days for withdrawal per their terms passed

Hello! I made a withdrawal request on October 24th. It has now been 7 business days, the maximum allowed for a withdrawal per their terms.

I have contacted their live chat, and they just respond using the same scripted responses.

Resolved

$1,000

Withdrawal delayed at Sushi casino