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Sushi Casino - Maximum days for withdrawal per their terms passed

RESOLVED

Complaint Info

Disputed casino

Sushi Casino
Posted on November 4, 2024

Hello! I made a withdrawal request on October 24th. It has now been 7 business days, the maximum allowed for a withdrawal per their terms.

I have contacted their live chat, and they just respond using the same scripted responses.

AskGamblers
Posted on November 4, 2024

Dear @bigfoot75,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on November 6, 2024

Hello,

Thank you for giving us the chance to respond.

To clarify, although the withdrawal request was submitted on October 24th, the customer’s account wasn’t fully verified until October 28th. We understand this process can be complex, but our payments team carefully follows all necessary steps, including additional verifications when needed, to ensure the security of funds.

We’re happy to confirm that your withdrawal requests from October 24th, as well as the first request from October 4th, have now been reviewed and approved by our payments team within the applicable daily limits. Your winnings should already be on their way or may have already reached your bank account.

If you have any further questions, please feel free to reach out to our support team via chat or email.

Thank you for your patience and understanding.

Best regards,

SushiCasino Support Team

AskGamblers
Posted on November 6, 2024

Dear @bigfoot75,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.