What's new


What's new

Sushi Casino - Request for Assistance Regarding Withdrawal Delays

RESOLVED

Complaint Info

Disputed casino

Sushi Casino

Amount

€ 6780

Posted on October 21, 2024

Hello,

After winning at SushiCasino, I have encountered issues while trying to withdraw my money.

I am fully verified and did not use any bonuses. I informed that I have a gambling problem and requested my account to be closed for gameplay until the withdrawals are processed, to prevent me from losing the funds. Following this, my account was completely blocked, which was fine by me. However, I was unable to verify my cryptocurrency wallet.

Together, we went through the verification process with my bank account, and after successful verification, my account was temporarily unlocked to allow me to submit multiple withdrawal requests. I was told that the team would do their best to process the withdrawals within 72 hours.

I waited patiently, and after 7 days following my first withdrawal request, one payment was processed. I assumed that additional withdrawals would be processed on every business day, given the small withdrawal limits in place. However, after following up again, only one more withdrawal was completed.

The total amount of my winnings is approximately €6,780, with withdrawal requests of €1,000 each (6 requests of €1,000 and one request of €780). So far, only two payments have been made.

It has now been two weeks since my first withdrawal request, and this situation is unacceptable. Having to chase after my own money is something I wouldn’t expect from a reputable casino.
My last contact in live chat is not going smoothly, which is why I need help.

Could you please assist me with this?

Posted on October 22, 2024

4 of 7 payments have been processed. I will provide further updates.

AskGamblers
Posted on October 24, 2024

Dear Sushi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on October 25, 2024

Dear AskGamblers Team,

We are happy that we have the opportunity to give you a proper response!

First and foremost, as indicated in the initial complaint, we have closed the account as per responsible gaming and facilitated the account verification via e-mail for his safety and security. The account was subsequently reopened specifically to allow the submission of withdrawal requests, which would then be processed in the order they were received.

Secondly, we would like to mention a key point in this case. In line with our Terms & Conditions, each withdrawal request undergoes review within a 72-hour business period from the time of submission. Additionally, as part of our security measures, withdrawals are not processed over weekends, and daily limits apply: €1,000 per day, €5,000 per week, and €20,000 per month for each

At last, we are pleased to inform you that all the withdrawals were checked and approved by our payments team and all the winnings should be on their way to the customer's bank account or already in it.

Best regards,
SushiCasino Team

Posted on October 25, 2024

Thank you for your support. I confirm the complete disbursement of my balance.

AskGamblers
Posted on October 25, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.