Withdrawal not processed for 12 days

I played at sushi casino. It was a good game, good rtp, customer service was nice. Sunday 10/8 I made my first withdrawal of 700 euros because you can't withdraw more then they said you are verified. Tuesday 12/8 they canceled my withdrawal they said you have to verify again. Take a picture with you in your hand so that the elbow is visible. I did it and they said you are verified.

It was a bit tricky of them because they said you are verified, it was a tough KYC profile but customer service helped me.



Yes, make a withdrawal again 700 euros for them you said not to make more withdrawals because it must be approved. They said it will take 72 inches again to approve the withdrawal. Today is the 3rd day and now when I ask them they say it will take 7 days according to the terms.

My winnings are 2700 euros. Are they expecting me to gamble away my winnings?



Now my question is what should I do?

I need help

My withdrawal request @sushicasino has been in process for more than 4 days now. Its not the payment process but withdrawal process itself that is delayed, so its not delayed by banks or such for the payment method i chose, but by sushi casinos finance and withdraw department. I had one successful withdrawal from sushi casino about 6 months ago, but even that was delayed for nearly 2 months, asking for documents that i provided and after several attempts of withdrawals i got the first withdraw through. I have contacted support twice after their so promised "72 Hours" maximum withdrawal processing time had passed and they only reply that my withdrawal request is being processed "dilligently" and they understand my frustration ( probably automated message).
Withdrawal amount is: 20€

It has been a nightmare dealing with this casino from the start. I verified my account and it was accepted only to have my withdrawal cancelled due to "non verification." I attempted to re-verify and was told my document was unacceptable although it met all criteria. Later this document was accepted when questioned.

Now being verified they take 7+ days to process single withdrawals. I have been waiting 7 days for the latest withdrawal. They also do not let you submit multiple withdrawals to be processed on consecutive days (as they have a $1,000 per day limit, which is a joke in itself). So I wait 7+ days for one withdrawal just to submit the request for the next.

This is unacceptable, fast enough to accept any amount of deposit, they need to get their act together with withdrawals.

Highly recommend avoiding this casino like the plague, take my advice.

My withdrawal is late at sushi casino. I have withdrawn from them twice before (and to be clear, I am fully verified). The first time everything went well without problems if memory serves. The second time my withdrawal was severely delayed but they said it was due to technical issues and it wouldn't happen again. Foolishly, I believed them and now the withdrawal is late yet again. The 72 hour period for processing withdrawals has long passed (we are into the 4th business day now) and the withdrawal is still pending. It would be one thing if the withdrawal was approved amd it was just a matter of the payment processors. But it is still in the pending stage. The agents are utterly unhelpful. They just keep saying my "request has been forwarded" but nothing happens despite them saying it will be processed "soon". What's also frustrating is that during one of my chats I explicitly asked the agent, Darcy, whether my withdrawal was on track to be processed by last night, and the agent said yes. The transcript of that conversation is available as a screenshot. I have also screenshot the last conversation I had and it was utterly unhelpful. The agent would not give me a timeline for resolution and this is just frustrating. I'm tired of hearing platitudes and copied and pasted messages while nothing is happening. I just want Sushi casino to process my withdrawal. The amount in dispute is $700.

Hello,

After winning at SushiCasino, I have encountered issues while trying to withdraw my money.

I am fully verified and did not use any bonuses. I informed that I have a gambling problem and requested my account to be closed for gameplay until the withdrawals are processed, to prevent me from losing the funds. Following this, my account was completely blocked, which was fine by me. However, I was unable to verify my cryptocurrency wallet.

Together, we went through the verification process with my bank account, and after successful verification, my account was temporarily unlocked to allow me to submit multiple withdrawal requests. I was told that the team would do their best to process the withdrawals within 72 hours.

I waited patiently, and after 7 days following my first withdrawal request, one payment was processed. I assumed that additional withdrawals would be processed on every business day, given the small withdrawal limits in place. However, after following up again, only one more withdrawal was completed.

The total amount of my winnings is approximately €6,780, with withdrawal requests of €1,000 each (6 requests of €1,000 and one request of €780). So far, only two payments have been made.

It has now been two weeks since my first withdrawal request, and this situation is unacceptable. Having to chase after my own money is something I wouldn’t expect from a reputable casino.
My last contact in live chat is not going smoothly, which is why I need help.

Could you please assist me with this?

Hello AskGamblers!

I have withdrawn my funds 661e, but my withdrawal has not been completed for 4 days. When I asked the customer live service, they said it will be completed. They can not answer date it.

Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period. What happenes next my withdraw was canceled. No reason. I have made it again.

Account is verified. I will show evidence.

I have seen similiar cases Internet. I am very worry about my funds. I ask Sushicasino handle my 661e withdraw and stop playing games.

Please help me Askgamblers my situation was impossible.

Fully verified. Had the account almost a year. Yet again with a withdrawal am having a nightmare.

Terms state 72 hours for processing. Their email auto reply states 72 hours. Its been over 5 days. Copy and paste responses from email and chat. Chased numerous times on both email and chat.

The amount is €240.

Please help mediate