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Sugar Casino - Not paying out on time

RESOLVED
Complaint Info
Disputed casino Sugar Casino
Reason Delayed payment
Amount € 600
Posted on August 2, 2021

I made a payment request on July 27. The email I received stated that it would be in my bank within 3 working days. After 2 days still nothing. after having had contact with the chat and mail service 100 times, I get different answers every time: within 1 to 5 days. within 3 to 7 days. it's summer vacation so may take longer. etc etc... I called my own bank and they say the money should have been there by now but so far I still haven't received anything and they are responding differently to my messages.

Posted on August 2, 2021

Dear PRISJE1993X,

We totally understand your concern but we can assure you that there is nothing to be worried,

As you have been informed in chat and email your withdrawal has been confirmed and approved and submitted.

It has been made via WireTransfer and it can vary for each individual bank how long it takes for them to process received cases, (can take up to 5 working days) but unfortunately we can not influence it.

Your withdrawal has been paid on 27/07 , within tomorrow you should receive your funds.

Please do not hesitate to contact us again via email or live chat if you need any further assistance!


With best regards,
Sugar Casino

Posted on August 2, 2021

best sugar casino. I have spoken to many of your colleagues and each colleague says something different. I also took screenshots of some conversations because I just don't understand anymore. the mail says 3 days.. the other says 5 days.. the other says 1-7 days.. the other says again that an investigation has been launched. till now i still have not received anything.. I don't know of any other casino that takes so long about payouts... and is so unclear after their players

Posted on August 2, 2021

this is what i mean.. above you say I will receive my money today or tomorrow. I receive an email that it has been forwarded. and via the chat I will hear again today or tomorrow you are so oblivious to your players that it doesn't seem reliable at all

Posted on August 3, 2021

I have My money.

Thanks ask gamblers and sugarcasino

AskGamblers
Posted on August 3, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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