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Sugar Casino - Delayed payout

RESOLVED
Complaint Info
Disputed casino Sugar Casino
Reason Delayed payment
Amount € 800
Alexo1998 Bayern
Posted on May 1, 2021

Hello,

On 2021-04-06, 20 euros were deposited with a 100% bonus on sugarcasino.com, so I had 40 euros to play with. After about 2 hours of play, I had done the wager and was able to pay out € 800 thanks to Shimmering Woods, Frozen Gems and Perfect Gems (games). It's been being processed since the day I paid it out. Today is 2021-04-29 and it is still in progress.

The live chat informed me that documents for verification are not necessary at first and if they do I get an email from the security department.

I can also see the terms and conditions of sugarcasino, I quote:

"4.9. ... A player must be informed of the reasons for a delay if the time for the money to arrive on the player's account exceeds 10 days."

I haven't received any information to date.

I always thought MGA casinos were trustworthy.

thanks

< username removed >

Alexo1998 Bayern
Posted on May 3, 2021

The money is paid out. The case can be closed.

Posted on May 3, 2021

Hi ALEXO1998,

truly apologize if the managing of your withdrawal took longer than usual.

Your game play was under control by our security department for some additional checking.

Your patience is much appreciated and we are glad to inform you that your withdrawal has now been paid.


With best regards,

Sugar Casino

AskGamblers
Posted on May 5, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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