On 2021-04-06, 20 euros were deposited with a 100% bonus on sugarcasino.com, so I had 40 euros to play with. After about 2 hours of play, I had done the wager and was able to pay out € 800 thanks to Shimmering Woods, Frozen Gems and Perfect Gems (games). It's been being processed since the day I paid it out. Today is 2021-04-29 and it is still in progress.
The live chat informed me that documents for verification are not necessary at first and if they do I get an email from the security department.
I can also see the terms and conditions of sugarcasino, I quote:
"4.9. ... A player must be informed of the reasons for a delay if the time for the money to arrive on the player's account exceeds 10 days."
I haven't received any information to date.
I always thought MGA casinos were trustworthy.
< username removed >