Complaint #8 StoneVegas Casino

Withdraw takes long time

By Ukjentspiller

8 months ago

Good day, I made some money monday night, I made a withdraw for 5000kr, they said it took 1-3 buinees days. On Friday evening the money still havent come to my revolut. Now I have made another withdraw for 4400kr and start wondering if this is a scam and I will never get the money I have won. I have put some money into the casino to win it, so it feels very bad to loose the money without getting the money i have won out.

Disputed Casino StoneVegas Casino

Reason Delayed payment

Amount kr9400

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ukjentspiller

8 months ago

I belive this issue is solved, thank you so much!

AskGamblers

• Support Team

8 months ago

Dear @Ukjentspiller,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

StoneVegas Casino

• Representative

8 months ago

Dear Ukjentspiller,

Thank you so much for your kind words — we really appreciate it! We’re glad to hear that everything is going smoothly now, and it means a lot to us that you enjoy our site. Please don’t hesitate to reach out to us anytime — we’re always here to help and make sure your experience stays positive.

Best regards,
Stonevegas Casino

StoneVegas Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $5,682

Avg. Complaint Duration 11 days

Avg. Response Time 22 hours

StoneVegas Casino Complaints

See all complaints for this casino

The finance department is very slow

My payment has been in verified status for a week, and nothing has changed since then.

They didn't ask me for any documents.

I got the same template response to emails and live chat. Converted to more than 1600 euros.

I have already deposited at least 500 euros on the site, and this would be my first payment.

Resolved

Ft600,000

Verification page and withdrawal Issues

Hey there!
So, I deposited 100 euros to StoneVegas and won over 40 000 euros. Since the site only allows you to make 500 eur withdrawals I made 3 of them last weekend. At the start of this week those were declined. StoneVegas informed that my account needs to be verified which is understandable with such a high withdrawals.
Then the problems started. The verification page said that no verification was needed. I asked about it in livechat and they said that it was false, the account must be verified. I was blocked to make more withdrawals since. They said there is an issue with my verification page not showing that my account needs to be verified. After waiting mutiple days it still hasn't updated which seems a very strange since I have never faced an issue like this. The account must be verified but I can't send documents to verify my account.
I also emailed my documents to them, thought that it wouldn't harm anything. Since then I have been waiting, visiting livechat every now and then but just the same awnser. The department is handling the situation and we here in livechat can't help further.
Such a weird issues I have never faced before in my entire life and no communication about things moving forward.

Resolved

€40,000

Deposits confirmed by bank but not credited 800 EUR

I am filing a complaint regarding three instant bank transfers that were successfully completed from my bank account but never credited to my casino account.

Total amount: 800 EUR

Here are the exact details confirmed by my bank:

300 EUR – instant transfer received on 15/12/2025 at 20:08

200 EUR – instant transfer received on 15/12/2025 at 20:40

300 EUR – instant transfer received on 16/12/2025 at 17:34

The beneficiary confirmed by my bank is CYBERION SOLUTIONS LIMITED.

There were no rejections, no errors, and the funds were successfully received.

Since Monday, I have contacted the casino support daily via live chat, but I only receive generic responses such as “we will get back to you by email”.No email, no explanation, and no solution have been provided so far.

I am a VIP player, and this situation has caused significant stress and inconvenience.

Until this issue is resolved, I have stopped making any further deposits.

I am requesting:

Immediate credit of the 800 EUR, or

A clear written explanation with a defined resolution timeframe.

I have attached all bank transfer confirmations as evidence.

Resolved

€1,000

3 withdrawals pending and money waiting in my cashier for another withdraw

Hello, I played for a few months on this casino.

Since then withdrawals been processed smoothly, and I've no problem before with it.

But now, I''ve ask for 3 withdraws last week so in september, 75€ the 22th, 60€ the 23th, and 50€ the 24th.

And I deposited again since then, and I've 259.9€ in my real balance waiting to be claim as a withdraw but the casino as a rule of 3 max withdraw at the same time so I can't claim also this winning. So the first withdrawal as been ask 7 business days ago, and it says it should be processed within 3 business days (so maximum 3 bdays if I understand well).

I've asked two times the chat support to see what's happens, but they keep saying they check with the financial service without anything more. I've also contact my VIP contact on telegram, but she said she can't help with this problem.

So here I am, i want to be paid as it should be.

Thanks for your help.

Best regards

Resolved

€185

Withdraw issue again

Well, now it takes more time. They promised 1-3 days and I am on my 7th day now. I can see people are complaining alot in september for this casino. Closing their account and doesn't pay out winnings. They say the money is safe and it will come. But now I think they only delay it on purpose. The withdrawal is 11800kr. I got my first 5000kr in 5days, I am using the same information and same withdrawal method, I can't understand why this one is taking longer when it's all the same. But it almost seemed like it was only to get me to «trust» them to put in more money. Can you please help me?

Resolved

kr11,800

My withdrawals have been awaiting verification for 15 days

My withdrawals have been awaiting verification for 15 days, always the same message from the financial service but nothing is moving forward.
I contacted customer service and the message has been the same since the beginning. They told me that the financial department is behind schedule, but nothing is moving forward.

Resolved

€1,000

Casino Deylayed withdrawal

Good morning.
I requested my first withdrawal on August 17th. The withdrawal should arrive within 3-5 business days. This information is included in their FAQ.
After several attempts to contact them via live chat, I was always told that my withdrawal would be expedited. For the past few days, the feedback has been that the withdrawal should be processed the next day. Today is September 5th - the first withdrawal still hasn't arrived.

I feel helpless. The online chat is very helpful and very kind, but they can't help me with this matter.

I'm hoping for help in this case.

Resolved

zł20,459

Delay in processing my withdrawal requests

Hello,

I won 7500PLN in StoneVegas and submitted three withdrawals (via Skrill) of 2000PLN (as this is the maximum amount of active withdrawals and amounts that can be submitted) with 1500PLN still in my account. The winnings were from a deposit bonus that I have fully wagered. The withdrawals were submitted 16, 17 and 18.07.2025. Since then (so over 12 working days and overall almost three weeks) there has been no action on their part, the withdrawals still have "under review" status. I checked my account and it says "It looks like your account does not require verification. Enjoy our games!", and in any case no one contacted me about any documents or any issues they might have with the payment provider.

I tried the live chat a few times and wrote two e-mails as well within that period of time and it's always them saying something like "Our financial department is aware of the situation, and due to the high volume of requests, payouts may experience some delays." I am not sure how many requests they have but the casino terms and conditions state the withdrawals are worked through within 3 working days so 12 working days seems a bit excessive given that I have received no clear information whatsoever on what's going on. I would appreciate your help in resolving the matter.

Resolved

zł7,500

Deylayed withdrawal 1-3 days pending

My withdrawal has been pending since 24.06 and the casino terms is stating 1-3 days pending time.

Chat would not help and only tell med that it is a delay on the payment. I think is very bad that players need to follow the terms, but casino dont care to follow terms.

Would like some support on this case.

Resolved

kr1,000

When i talk to the casino via email or chat i get the same response for 2 weeks.

This Casino seems to not pay out. I won 1648€ on the 23rd March. They have a limited withdraw of 500€ and to date not got anything. When i talk to the casino via email or chat i get the same below response for 2 weeks.

Please be informed that our Financial Department is aware of the delay regarding your withdrawal. Due to a high volume of requests, all payouts are currently experiencing delays. There is no need for concern; your withdrawal is being processed, although it may take longer than anticipated. Kindly note that this timeframe does not include weekends and public holidays.

Resolved

€1,648