Complaint #21 StoneVegas Casino

Delaying withdrawal since 2nd of July 2026

By Lukasz K.

3 weeks ago

I requested a withdrawal on July 2nd, 2026. It has been 11 days, and the funds have still not arrived in my bank account. I contacted customer support multiple times, but I am only receiving automated template responses asking me to be patient and stating that the case "has been forwarded to the relevant department." No transaction receipt or ARN number has been provided. This is an unreasonable delay for a standard transaction. I request StoneVegas to process my payment immediately.

Disputed Casino StoneVegas Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @hammerdafi,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

StoneVegas Casino

• Representative

2 weeks ago

Dear hammerdafi,

Thank you for your patience.

To investigate this matter further with the bank, we kindly ask that you provide an official document (such as a chat transcript, letter, or email confirmation) directly from your bank.

The statement must explicitly confirm that the bank was unable to locate the incoming payment using the provided payment identifier.

Thank you for your patience and cooperation.

Best regards,
StoneVegas

StoneVegas Casino

• Representative

3 weeks ago

Dear hammerdafi,

We kindly inform you that our payments team will need some more time please to check the matter with the payment provider.

Thank you so much for your patience and understanding.

Best regards,
StoneVegas Team

hammerdafi

• Poland

3 weeks ago

Hello, the matter has not yet been resolved.

StoneVegas Casino Complaint Stats

Resolved 13 / 13

Avg. Amount $4,835

Avg. Complaint Duration 10 days

Avg. Response Time 23 hours

StoneVegas Casino Complaints

See all complaints for this casino

Crypto withdrawal delayed for 5 business days

I am filing a complaint against Stonevegas Casino for a delayed cryptocurrency withdrawal of €250 (100,000 HUF).

I requested the payout on Sunday (July 12, 2026). Their policy states a maximum processing time of 2–3 business days. Today is Friday, making this the 5th business day, and the status is still "Pending."

Customer support explicitly confirmed that my account is fully verified and no KYC documents are needed. They claim the financial department is in the "final stages," but they refuse to process the transaction.

Since crypto transactions are instant once approved, there is no valid reason for this 5-day delay. It clearly looks like intentional stalling.

I kindly ask for your intervention to help me get my winnings.

Resolved

€250

Complaint regarding delayed withdrawal of 70 USD

Dear AskGamblers Team,

I would like to submit a complaint regarding the delay of my withdrawal request from StoneVegas.

I requested a withdrawal of $70 on 12 June 2026, but until now I have not received my payment. The withdrawal has been pending for several days without a clear explanation or resolution from the casino.

When I reviewed StoneVegas' terms and conditions, it was clearly stated that withdrawals take 3 working days to process. However, this timeframe has already passed, and my withdrawal has still not been completed.

I have also contacted their online support regarding this issue, but all I have received are excuses without any proper solution or a clear timeline for when my payment will be processed.

I have completed all necessary requirements on my account, and I believe this delay is unreasonable. I kindly ask AskGamblers to investigate this matter and assist me in getting my withdrawal processed as soon as possible.

I would appreciate your support in resolving this issue with StoneVegas.

Thank you.

Resolved

$70

The finance department is very slow

My payment has been in verified status for a week, and nothing has changed since then.

They didn't ask me for any documents.

I got the same template response to emails and live chat. Converted to more than 1600 euros.

I have already deposited at least 500 euros on the site, and this would be my first payment.

Resolved

Ft600,000

Verification page and withdrawal Issues

Hey there!
So, I deposited 100 euros to StoneVegas and won over 40 000 euros. Since the site only allows you to make 500 eur withdrawals I made 3 of them last weekend. At the start of this week those were declined. StoneVegas informed that my account needs to be verified which is understandable with such a high withdrawals.
Then the problems started. The verification page said that no verification was needed. I asked about it in livechat and they said that it was false, the account must be verified. I was blocked to make more withdrawals since. They said there is an issue with my verification page not showing that my account needs to be verified. After waiting mutiple days it still hasn't updated which seems a very strange since I have never faced an issue like this. The account must be verified but I can't send documents to verify my account.
I also emailed my documents to them, thought that it wouldn't harm anything. Since then I have been waiting, visiting livechat every now and then but just the same awnser. The department is handling the situation and we here in livechat can't help further.
Such a weird issues I have never faced before in my entire life and no communication about things moving forward.

Resolved

€40,000

Deposits confirmed by bank but not credited 800 EUR

I am filing a complaint regarding three instant bank transfers that were successfully completed from my bank account but never credited to my casino account.

Total amount: 800 EUR

Here are the exact details confirmed by my bank:

300 EUR – instant transfer received on 15/12/2025 at 20:08

200 EUR – instant transfer received on 15/12/2025 at 20:40

300 EUR – instant transfer received on 16/12/2025 at 17:34

The beneficiary confirmed by my bank is CYBERION SOLUTIONS LIMITED.

There were no rejections, no errors, and the funds were successfully received.

Since Monday, I have contacted the casino support daily via live chat, but I only receive generic responses such as “we will get back to you by email”.No email, no explanation, and no solution have been provided so far.

I am a VIP player, and this situation has caused significant stress and inconvenience.

Until this issue is resolved, I have stopped making any further deposits.

I am requesting:

Immediate credit of the 800 EUR, or

A clear written explanation with a defined resolution timeframe.

I have attached all bank transfer confirmations as evidence.

Resolved

€1,000

3 withdrawals pending and money waiting in my cashier for another withdraw

Hello, I played for a few months on this casino.

Since then withdrawals been processed smoothly, and I've no problem before with it.

But now, I''ve ask for 3 withdraws last week so in september, 75€ the 22th, 60€ the 23th, and 50€ the 24th.

And I deposited again since then, and I've 259.9€ in my real balance waiting to be claim as a withdraw but the casino as a rule of 3 max withdraw at the same time so I can't claim also this winning. So the first withdrawal as been ask 7 business days ago, and it says it should be processed within 3 business days (so maximum 3 bdays if I understand well).

I've asked two times the chat support to see what's happens, but they keep saying they check with the financial service without anything more. I've also contact my VIP contact on telegram, but she said she can't help with this problem.

So here I am, i want to be paid as it should be.

Thanks for your help.

Best regards

Resolved

€185

Withdraw issue again

Well, now it takes more time. They promised 1-3 days and I am on my 7th day now. I can see people are complaining alot in september for this casino. Closing their account and doesn't pay out winnings. They say the money is safe and it will come. But now I think they only delay it on purpose. The withdrawal is 11800kr. I got my first 5000kr in 5days, I am using the same information and same withdrawal method, I can't understand why this one is taking longer when it's all the same. But it almost seemed like it was only to get me to «trust» them to put in more money. Can you please help me?

Resolved

kr11,800

Withdraw takes long time

Good day, I made some money monday night, I made a withdraw for 5000kr, they said it took 1-3 buinees days. On Friday evening the money still havent come to my revolut. Now I have made another withdraw for 4400kr and start wondering if this is a scam and I will never get the money I have won. I have put some money into the casino to win it, so it feels very bad to loose the money without getting the money i have won out.

Resolved

kr9,400

My withdrawals have been awaiting verification for 15 days

My withdrawals have been awaiting verification for 15 days, always the same message from the financial service but nothing is moving forward.
I contacted customer service and the message has been the same since the beginning. They told me that the financial department is behind schedule, but nothing is moving forward.

Resolved

€1,000

Casino Deylayed withdrawal

Good morning.
I requested my first withdrawal on August 17th. The withdrawal should arrive within 3-5 business days. This information is included in their FAQ.
After several attempts to contact them via live chat, I was always told that my withdrawal would be expedited. For the past few days, the feedback has been that the withdrawal should be processed the next day. Today is September 5th - the first withdrawal still hasn't arrived.

I feel helpless. The online chat is very helpful and very kind, but they can't help me with this matter.

I'm hoping for help in this case.

Resolved

zł20,459