The finance department is very slow

Dear AskGamblers Team,

I am writing to file an official complaint against StoneVegas Casino regarding the ongoing, unjustified delays and deliberate stalling of my withdrawals. The total amount held by the casino is 7,600,018.35 HUF. Out of this, 7,000,018.35 HUF is sitting in my active balance, and an additional 600,000 HUF is currently requested under active withdrawals which the casino refuses to process in a timely manner.

Chronology of Events:

• In mid-August, I won a significant amount on the platform. I initiated 3 withdrawal requests of 300,000 HUF each, which were successfully processed and received during the following week.

• After continuing to play, my balance increased further. At this point, I noticed that the casino unilaterally restricted my withdrawal options, allowing a maximum of only 200,000 HUF per day, forcing me into a lower VIP Tier 1 status.

• When I inquired via live chat, the support team claimed the delays were due to my downgraded VIP level caused by "too many withdrawals."

• By August 26, my balance reached 8,673,633.55 HUF. The casino then canceled my pending withdrawals and initiated a mandatory Account Verification (KYC) procedure.

• I spent an entire week uploading all requested documents (ID, proof of address, bank card ownership, etc.). The casino repeatedly rejected them under minor pretexts to stall for time. Finally, on September 8, my KYC verification was officially and fully approved.

• Following the verification approval, I submitted 3 new withdrawal requests of 200,000 HUF each (totaling 600,000 HUF). After a long delay and constant excuses from customer support regarding "finance department backlogs," this specific 3x200,000 HUF batch was paid out on September 16.

• Immediately after that payout, I requested another batch of 3x200,000 HUF withdrawals, which is the maximum allowed simultaneously on the platform.

Current Situation:

Since mid-September, these 3 withdrawal requests (totaling 600,000 HUF) have been stuck in "Pending" status. The finance department continuously uses stalling tactics and vague excuses. My remaining active balance inside the casino is exactly 7,000,018.35 HUF.

Since my account is 100% verified and no terms have been breached, the casino has absolutely no legal or contractual ground to withhold my money. It is obvious that they are intentionally delaying the payouts, hoping that I will cancel the pending requests and play through my winnings.

As evidence, I have attached a screenshot of the official confirmation email received from kyc@stonevegas on September 8 proving my account is fully verified, alongside the screenshot of my current account status showing the 7,000,018.35 HUF balance and the 3 active, pending withdrawals of 200,000 HUF each.

I kindly ask the AskGamblers team to intervene, investigate this matter, and help me recover my full funds from StoneVegas Casino.

Thank you for your assistance.

Best regards,

I am filing a complaint against Stonevegas Casino for a delayed cryptocurrency withdrawal of €250 (100,000 HUF).

I requested the payout on Sunday (July 12, 2026). Their policy states a maximum processing time of 2–3 business days. Today is Friday, making this the 5th business day, and the status is still "Pending."

Customer support explicitly confirmed that my account is fully verified and no KYC documents are needed. They claim the financial department is in the "final stages," but they refuse to process the transaction.

Since crypto transactions are instant once approved, there is no valid reason for this 5-day delay. It clearly looks like intentional stalling.

I kindly ask for your intervention to help me get my winnings.

<full name removed>

I am filing a complaint regarding three instant bank transfers that were successfully completed from my bank account but never credited to my casino account.

Total amount: 800 EUR

Here are the exact details confirmed by my bank:

300 EUR – instant transfer received on 15/12/2025 at 20:08

200 EUR – instant transfer received on 15/12/2025 at 20:40

300 EUR – instant transfer received on 16/12/2025 at 17:34

The beneficiary confirmed by my bank is CYBERION SOLUTIONS LIMITED.

There were no rejections, no errors, and the funds were successfully received.

Since Monday, I have contacted the casino support daily via live chat, but I only receive generic responses such as “we will get back to you by email”.No email, no explanation, and no solution have been provided so far.

I am a VIP player, and this situation has caused significant stress and inconvenience.

Until this issue is resolved, I have stopped making any further deposits.

I am requesting:

Immediate credit of the 800 EUR, or

A clear written explanation with a defined resolution timeframe.

I have attached all bank transfer confirmations as evidence.

Hello, I played for a few months on this casino.

Since then withdrawals been processed smoothly, and I've no problem before with it.

But now, I''ve ask for 3 withdraws last week so in september, 75€ the 22th, 60€ the 23th, and 50€ the 24th.

And I deposited again since then, and I've 259.9€ in my real balance waiting to be claim as a withdraw but the casino as a rule of 3 max withdraw at the same time so I can't claim also this winning. So the first withdrawal as been ask 7 business days ago, and it says it should be processed within 3 business days (so maximum 3 bdays if I understand well).

I've asked two times the chat support to see what's happens, but they keep saying they check with the financial service without anything more. I've also contact my VIP contact on telegram, but she said she can't help with this problem.

So here I am, i want to be paid as it should be.

Thanks for your help.

Best regards

Well, now it takes more time. They promised 1-3 days and I am on my 7th day now. I can see people are complaining alot in september for this casino. Closing their account and doesn't pay out winnings. They say the money is safe and it will come. But now I think they only delay it on purpose. The withdrawal is 11800kr. I got my first 5000kr in 5days, I am using the same information and same withdrawal method, I can't understand why this one is taking longer when it's all the same. But it almost seemed like it was only to get me to «trust» them to put in more money. Can you please help me?