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Still waiting my payment 964 after weeks


9 years ago
i request withdrawal on june 23 that was approved on june 7/1/2016 $964 ,they aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your help
Disputed Casino Palace of Chance Casino
Amount $964

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name
hello im receive the check yesterday you can close the case thanks again
User name
Hi Goncalves--

I only just now received tracking and it appears that you've beaten me to the punch--I see that your payment was already delivered to you this morning. ;-)

I will check with our Finance manager in the morning to ensure your next payment goes off this week. I'll update you as soon as possible.

All the best,

Tawni
User name
Hi Goncalves--

I'm terribly sorry for the delays and frustration you've experienced.

I've take a look at your account and I do see that your payment has gone off. I would expect to see the tracking on this before the end of this week, with the payment being delivered to you the day after I receive your tracking.

As soon as your tracking comes in, I'll be sure to update this thread.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500