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Still Waiting for my withdrawal


I cashed out 5 five 2500.00 withdrawals on August 8, 2016 for a total of $10,000. On August 18, 2016 they approved $1162.00 and changed all balance to $1250.00 withdrawals. There is a total of $5000.00 so far approved and $5000.00 left to be approved. The problem is the only person that answeres me is in live chat, and they tell me to email withdrawals, the manager, escalations, which I have done 10 times to get a answer as to when I will get any of my winnings. Nobody responds. They take your money fast enough. There timeframe for withdrawals has always been slow but this is riducolous.
Disputed Casino Palace of Chance Casino
Amount $10000

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
Today I received the balance of my withdrawal. Thank you ask gamble's for your help in resolving this. I consider the case closed now. Thanks again
User name loyalty-level-2
Today is November 2, still have not received the 6055 you said they sent out on October 5. It does not take a month to receive a wire. Will I ever put this case to rest.
User name loyalty-level-2
Tawni
Today I got the wire for 3697.67.I guess bank fees for the difference I did not get the 6055 that was sent on October 5. Please trace this. Thanks for your help

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500