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Palace of Chance Casino - So Slow On Payments, Still Waiting for Money Control Number

RESOLVED
phildana United States Message
Posted on March 20, 2015

My withdrawal request was approved weeks ago, I am calling them everyday for the Money Control Information so that I can pick up my funds and nothing. Very frustrating because I am told different dates and times by different persons. I initiated wanted a wire into my account, wasnt able to get that. So I keep waiting for a 10 digit Money Control Number, and they have already charged me additional fees to get my money, unreal. I went through this last year, having to call and email to get the Money Control Info, not good cusomer service. When I play, I deposit immediately so why is it taking so long to get a 10 digit code so I can pick up my funds???

AskGamblers
Posted on March 16, 2015

Dear @phildana,

Please let us know if there's some update regarding this case.

Posted on March 17, 2015

Hi phildana,

I’ve looked into this for you and I’ve learned your withdrawal was split into two transactions: One sent via MoneyGram and the other via Western Union. My understanding is that your VIP host has contacted you with all of the control information so you can retrieve your payments.

Please let me know if there is anything further I can help with.

All the best,

Tawni

AskGamblers
Posted on March 20, 2015

Dear @phildana,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on March 24, 2015

Dear @phildana,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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