Complaint #309 Silver Oak Casino

Still trying to get paid after 33 days of "approval"

By dmasters01

9 years ago

Message on forum

So I won a pretty big prize on Silver Oak on the slots, and my request for payout was submitted on 4-25-2017. As of this writing, i am still waiting on a payout.

My check was approved by management on 5-5-2017. No one notified me that I needed new documents on file, so I waited the 10 days and got no response about my check. I submitted new documents on 5-16-2017 and they were approved the same day. Since 5-16-2017 I had to wait 10 more days until I could have my issue escalated to the finance department for review.

Checks are cut on Wednesdays and Fridays i am told. 5-27-2017 and no check. 5-31-2017 and no check. Advised that they are busy paying out a lot of winnings, etc. 6-2-2017 and still no check. Today is now 6-7-2017 and I have no check, no tracking number, and no answers.

Please help.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2243

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

dmasters01

• West Virginia

8 years ago

I received a check for $2243.01 today 6-21-2017 at 9:58 am.
Special thanks to AskGamblers.com for helping to expediate this process and get me results!

dmasters01

• West Virginia

8 years ago

Thank you Tawni for responding.

Once again, I am not trying to bend the rules or make things worse than they are. You advised that my payment was in queue on 6-9-2017 to be processed. If checks are cut on Wednesdays and Fridays, than why was it not cut on the 14th or 16th of June?

As I originally wrote all this started on 4-25-2017 when I requested the payout originally. Why is it that your casino publicly posts a 21-28 day guideline for payments when reality is almost 60 days at this point?

I am honestly frustrated beyond belief as my check was approved on 5-5-2017, and documents uploaded and approved on 5-16-2017, As I write this it is 6-20-2017, a full month (and then some) after both my documents and check were approved for payout. I still have no updated payment status or tracking number at this point in time.

Please respond with some actual, verifiable information in the future. While I appreciate the response to my inquiry, we are now 10 more days along with no answers.

Silver Oak Casino

• Representative

8 years ago

Hi DMasters--

Your payment did go off to processing exactly when I stated it did. Tracking is taking a bit longer than anticipated, but my understanding is that it should be in tomorrow.

I understand your frustration--I'm doing my very best to keep up with everyone's issues and I can tell you with absolute certainty, your issue will be resolved.

I'll be back,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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Bitcoin payment delay

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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