Ag Awards

Planet 7 Casino - Withdrawal requested months ago, but still no payment

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 550
Posted on December 24, 2016

Withdraw got approved October 26 2016 for $550 and I have yet to receive anything. I've tried to chat, call, and email them for information but couldn't receive any help. Nobody seems to answer the calls or reply to emails. I've been waiting for a while trying to be patient but now it's out of hand.

Posted on December 27, 2016

Hi LuisD23,

I'm sorry for the difficulties you've experienced with this.

Unfortunately, I'm not back into the office until tomorrow. Once I return to work, I'll review your account and I'll come back with information for you.

All the best,


Posted on December 31, 2016

i appreciate you checking this for me please let me know when I can get the tracking number for it. Thank you.

Posted on January 3, 2017

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 management will soon jump in with an update on this complaint.

Posted on January 3, 2017

I have not gotten a tracking number yet for the package. I was instructed it would take 72 hours and it's been a week. Any help would be appreciated.

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