Complaint #2 Starzbet Casino

Starzbet CasinoSelf Exclusion Request Ignored StarzBet

By Stainton108

1 week ago

I requested a self exclusion to the site on 6th May 2026 and my request was completely ignored.

I have proceeded to lose $3600 and have sent multiple emails since and i am still no closer to getting any funds returned despite them failing on every single responsible gambling responsibility that they supposedly have.

I have ongoing complaints regarding this issue with other sites but i want to raise one here as i want future customers to know this business is not fit to hold a licence. I also want to increase the pressure on the business anyway that i can.

Just as a side note i did request self exclusion on their chat feature only to be told they couldnt manually close accounts and that my account would be treated as inactive after a certain period, fragrant violation of self exclussion rules and regulations.

I however do not have the original chat logs but i do have the follow up conversation that took place on the 9th.

I do not live in Japan i live in the UK, the only way i could make this complaint was via using a VPN.

If you need anything else please let me know, please help me hold this casino accountable and help me recover these funds.

Disputed Casino Starzbet Casino

Reason Self-exclusion

Amount $3600

Discussion

41 hours left for Starzbet Casino to respond.

AskGamblers

• Support Team

21 hours ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Starzbet Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Stainton108

2 days ago

Holy shifting the goalposts haha.

Once again, i will dismantle your claim, easily.

1) You had ample opportunity to explain this in emails, you didn't. Guess why? Because you are absolutely lieing.

2) There have been a total of 3 different "reasons" why you did not deactivate my account, across this and the CG complaint, please pick a lane and stick in it. Its almost as if, youre making it up.
3) If there was a balance on the account then it would have been negligible (not withdrawable) so your claim regarding this is also wrong, i know for a fact i had funds in the account when you closed it (something really low like 30cents. Why did you not let me use this first?

Stop making things up, its embarassing, or, better yet. Proove what you are saying.

Starzbet Casino

• Representative

2 days ago

When reviewing the member's account closure request, we noted that there was an available balance remaining in the account. For this reason, the account was not closed immediately, allowing the member the opportunity to use their deposited funds.

Closing the account while the member still had an available balance, active bets, or an active bonus could have resulted in financial loss or inconvenience for the member. Therefore, the account remained active until the member had used their balance and completed any active bets and bonus requirements.

Once there was no remaining balance, active bets, or active bonus on the account, the member's account was deactivated in accordance with their account closure request.

Starzbet Casino

• Representative

2 days ago

Of course, we will keep you informed throughout the process. Please don't have any doubts about that. Thank you for your cooperation, and we wish you a great day.

Starzbet Casino Complaint Stats

Resolved N/A

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A