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Casino Moons - Stalling account verification and payment

RESOLVED
Complaint Info
Disputed casino Casino Moons
Reason Verification issues
Amount € 100
Meenu5 Switzerland Message
Posted on May 6, 2017

Dear Ask Gamblers-Team

At the Casino moons I have 100.- on my account which I want withdraw.

But Casino Moons don't verify my documents, so I'm not able to Cashout.

I have send all the documents including my withdrawal details to security and to accounting on 25.4.17.
thereafter I have leave them lot of messages and also written that the live chat is not available. For response they told me to contact the agent via chat :).


I can't contact the agent via chat, it's no more available for me.

Can u please help me to withdraw my money?
If you need more details don't hesitate to contact me!

Posted on May 6, 2017

Hello MEENU5,

We would like to suggest a few alternative solutions for you to enable the livechat feature. Make sure to clear the cache and cookies from your current browser, or switch to Mozilla or Chrome as they are more compatible with our site.

Once you manage to access the Livechat feature, please provide us with the ticket number for the emails you have sent to our security department and we will have the matter looked into on the spot.

Kind regards,
The Casino Moons team

Meenu5 Switzerland Message
Posted on May 6, 2017

Thank you for your response Casino Moons!

I have clear the cache and the cookies. I have also tried with Chrom etc. the live Chat is not working for your casino! For sample, bingo canada works, also powered by live chat!

I actually don't no why you tell me to go to chat. I have send you the documents today one more time, you got it now already 3rd time!!! that are the ticket numbers 5LR1R and TRD0I.

Posted on May 7, 2017

Hello,

Thank you for letting us know, we will investigate the chat issue on our end as well. In the meantime, we wanted to let you know your documents were approved, and that you can request the withdrawal at your earliest convenience.

Please keep in mind that depending on the preferred method of withdrawal, we will require additional information sent to accoun­tin­[email protected]­asi­nom­oon­s.com , for example if you choose an online wallet, we would need the id typed out in an email to our accounting department.

Let us know if you require assistance or should you need more information.

Kind regards,
The Casino Moons team

Meenu5 Switzerland Message
Posted on May 9, 2017

Today I got my money 💰!

Thank you so much ask gamblers team!

The live chat is also working now :). How does that happen Casino Moonstone?

AskGamblers
Posted on May 9, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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