Casino Complaints

Big issue by stake 30000 inr deposit not credited 35 days


I have been waiting for 35 days as per the casino's advice regarding my missing deposit. After this long wait, they are still uncertain and have vaguely mentioned that my deposit may not have been received.

I followed all their instructions, including:

  • Providing my bank statement as proof.
  • Offering to verify the statement via video call.

Despite my transaction being instantly successful, the money has not been refunded. Now, after 35 days, they are telling me to contact my bank, which I had already done earlier.

Additionally, they provided me with another support email for assistance, but no one is responding. The main support team has also stated that the case is out of their hands.

I kindly request the AskGamblers team to step in and help me recover my funds. Your support in this matter would be greatly appreciated.

Disputed Casino Stake Casino India
Amount ₹30000

Discussion

User name

Dear @btxwar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers Complaint Team,

Since the complainant already initiated the refund procedure with their financial institution, as shown in screenshots provided by them, we kindly request that this complaint be marked as "Resolved".
We appreciate your understanding.

Kind regards,
User name loyalty-level-2
Therefore dear askgambler team as you can listen the bank has been given me the account no of the merchant. So they can ask me for bank statement everytime .if they are not lying then if possible let them ask to show me that particular bank account statement of that exact date .
User name loyalty-level-2
Dear askgambler team please help me please listen the conversation and verify.how stake team lying and defending their crime. They asked me to contact to my bank regarding refund I did nothing I told my bank to if possible to refund then they initiated a chargeback and bank gives 45 days but the case is almost 2month when they understand there will be no problem from bank they notified me they have not received funds.to check a transaction they took 2month to let me know that they have not received money.all this are plan and they forced me to issue a refund from bank which is not possible now.so their 3rd party making scam and victims are we both I know stake is trusted and they are good but thry are supporting the crime to their 3rd party mkes them also criminal. I don't care what other user say but I am victim and they doing fraud with me . Problem takes time to solve but it's beyond imagination .they are giving lot of free money to user but they are not solving real issue .I deposited with hope but they targeted me a debt user I provided all detail to them how much important this money is for me .please askgambler team take action as they are lying.

Stake Casino India Complaint Stats

Resolved 193 / 193
Avg. Amount $258
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 95 out of 95 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

See all complaints for this casino
Delayed payment from the casino

Stake.com Withdrawal Issue — ₹38,000 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

Thank you to anyone who can offer guidance on the appropriate next steps.

Status solved Resolved
₹38,000