Casino Complaints

25 USDT Bonus not Given


1 year ago
I have placed bet in IPL which fulfilled all the requirements to becomes eligible for Early Six Promotion, But I have not received it yet

Here is the link of promotion details : https:­­//­s­t­ak­­e.g­­am­e­s­/p­­rom­­ot­i­o­ns­­/pr­­om­o­t­io­­n/i­­nd­i­a­n-­­pre­­mi­e­r­-l­­eag­­ue­-­e­ar­­ly-­­si­x­-­yo­­u-win

Here is the link of my bet details : https:­­//­s­t­ak­­e.g­­am­e­s­/s­­por­­ts­/­h­om­­e?t­­yp­e­=­sp­­ort­­s&­s­ta­­tus­­=s­e­t­tl­­ed&ii­­d=­s­p­or­­t%3­­A3­2­8­14­­845­­5&­m­od­­al=bet

Bed Id : sport:328148455

Match details : IPL 2025 Mumbai Indians - Royal Challengers Bangalore

bet Placed on : 7 April 2025

Stake amount : 15.15 USDT

Estimated payout : 25 USDT
Disputed Casino Stake Casino India
Amount $25

Discussion

User name

Dear @kagjatin06,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear kagjatin06,

We understand your concern regarding the promotion you participated in during the IPL 2025 match between IPL Mumbai Indians - Royal Challengers Bangalore

However, it is important to note that, as outlined in our Terms and Conditions under items 12, 12.7, and 12.9, Stake reserves the right to withdraw any promotion, bonus, or special offer at any time. Additionally, in the event that Stake believes a player is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through lack of good faith, we may, at our sole discretion, deny, withhold, or withdraw any bonus or promotion from the player.

Regarding this matter, the decision made in May 2024, almost 11 months ago, stands: you were not entitled to the promotional bonus due to the aforementioned terms and conditions.

We understand that this may be disappointing news, and we apologize for any frustration or inconvenience this may have caused.

Thank you for your understanding.

Kind regards,
User name

Dear Stake Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 193 / 193
Avg. Amount $258
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 95 out of 95 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

See all complaints for this casino
Delayed payment from the casino

Stake.com Withdrawal Issue — ₹38,000 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

Thank you to anyone who can offer guidance on the appropriate next steps.

Status solved Resolved
₹38,000