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Stake Casino - Withdrawal amount not received

RESOLVED

Complaint Info

Disputed casino

Stake Casino

Amount

₹ 5651

Posted on August 16, 2024

I made a withdrawal on 13 august and have not received my withdrawal it’s been more than 12 hours.

Amount withdrawn is ₹5651.

And transaction id is 2093713877.

Please help it’s the first time I’ve faced this issue what should I do next please help.

I have also contacted my bank and no transaction is pending or being made by stake.

Posted on August 19, 2024

Dear Siddhanth233,

We apologize for any inconvenience this may have caused. As mentioned in our email sent today, regarding transaction ID 2093713877, please note that the UTR number for this withdrawal is 422719728549. We recommend reaching out to your bank for further assistance, as they will be able to help you with this matter. If you still haven’t received the funds, please contact our payments team with all the necessary information outlined in the email.

We appreciate your understanding and cooperation.

Kind regards,

AskGamblers
Posted on August 22, 2024

Dear @Siddhanth233,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.