Complaint #47 Stake Casino India

Unresolved Fund Transfer Issue, Immediate Assistance Required

By hesdhjdhss

1 year ago

I hope you are doing well.

I am writing to urgently request assistance with a problematic transaction. On 3rd March at 9:57 PM, I deposited an amount of ₹49,998.99 into my Stake account via UPI (Reference No.: 506229775798). While the amount was debited from my bank account, it was not credited to my Stake account. The transaction status remained pending for 7 days and then eventually showed as “failed.” However, to date, I have not received the funds in my Stake account, nor have they been refunded to my bank account.

I have attempted to contact support, but unfortunately, I have not received any help or resolution thus far.

For your reference, please find the following details:

Stake Transaction ID: 2502988039

I have also attached all relevant screenshots as evidence.

The funds involved are extremely important to me, and I kindly request that you look into this matter urgently and resolve it as soon as possible.

Thank you for your prompt attention and assistance.

Disputed Casino Stake Casino India

Reason Double charge/Refund

Amount ₹49998.99

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case.

Stake Casino India

• Representative

1 year ago

Dear hesdhjdhss,

As communicated by our payments team, we have confirmed with our provider that the funds in question were not received on our end.
Given that we possess no record of this transaction being credited to our payment processor, we are unable to intervene or extend further support.

In order to resolve this, we highly recommend that you contact your financial institution directly.
Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.

Thank you for your understanding.

Kind regards,

hesdhjdhss

1 year ago

Dear AskGamblers Team,

I am lodging a formal complaint against Stake Casino India for failing to resolve a critical transaction issue despite repeated escalations over two months. Below are the key details:

Issue Summary
- Date of Transaction: 3rd March 2024, 9:57 PM
- Amount: ₹49,998.99 (via UPI, Reference No.: 506229775798)
- Status: Funds debited from my bank but not credited to Stake account. Transaction marked as "failed" after 7 days, with no refund issued.
- Stake Transaction ID: 2502988039

Timeline of Failed Resolution
1. March 2024: Reported the issue immediately, provided all requested documents (bank statements, UPI proofs, transaction IDs).
2. April 2024: Stake repeatedly deferred responsibility to a "third-party payment provider," despite my bank confirming successful transfer.
3. May 2024: Stake continues to demand duplicate documents (most recently on 1st May), even though I’ve complied multiple times.

Key Concerns
- Documentation Provided:
- Full bank statements (PDF, unlocked) from 3rd March to present.
- UPI payment confirmations with timestamps.
- Stake’s own transaction IDs and reference numbers.
-Stake’s Inaction:
- No tangible progress in 60+ days.
- Contradictory requests (e.g., asking for statements beyond the transaction date).
- Ignored escalations via AskGamblers (previous complaint closed due to Stake’s delays).

Demands
1. Immediate refund of ₹49,998.99 to my bank account OR credit to my Stake account.
2. Written explanation for the delay.
3. Senior management intervention to prevent further stalling.

Request to AskGamblers: Please treat this as a high-priority complaint. Stake’s conduct violates fair gambling practices by withholding funds indefinitely. I urge you to escalate this and impose accountability measures (e.g., score penalties) until resolved.

hesdhjdhss

1 year ago

Thank you for your message.

I would like to inform you that I have already submitted the unlocked bank statement, along with the UPI transaction screenshot clearly mentioning the transaction ID.

Kindly refer to the submitted documents and information, and I sincerely request that this matter be resolved at the earliest, as it has already been pending for several months.

Thank you for your attention and cooperation.

Stake Casino India Complaint Stats

Resolved 167 / 167

Avg. Amount $278

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

Withdrawal not received yet from 1 week

This casino is now frustrating me, my withdrawal is still pending and the casino support team doesn’t reply, first they replied saying to wait till turn around time and now they are not replying and neither the money is sent its 15200 inr pending from last week. I am trying to connect with them but no response they are just not willing to resolve the issue

86h left

₹15,200

Withdrawal amount still not credited in bank account after 3 business days

Withdrawal Amount still not credited in bank account after 3 business days

Transaction details: Date: 6/11/2026

-₹8,340.00

Status: Successful transaction id :3522739201

Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

Please resolve the issue at the earliest

70h left

₹8,340

Pending withdrawal of 8075

Dear AskGamblers Team,

I am requesting your assistance regarding an unpaid withdrawal from Stake Casino India.

I submitted a withdrawal request for INR 8,075 on 4 June 2026, but I have still not received the funds. I have contacted the casino's support multiple times and complied with all their requests, yet the issue remains unresolved.

I have exhausted all available options with the casino and possess complete evidence, including withdrawal records, transaction history, and communication with support.

I have even added screenshot response from bank saying they don't have record of the UTR provided by stake.

Also, You can see my previous withdrawal of 5700 which shows in my bank statement but not the 8075.

I kindly request that AskGamblers investigate this matter and help facilitate the payment of my pending withdrawal.

Details:

* Casino: Stake Casino India (https://stake.ac/)

* Username: < sent to the casino >

* Withdrawal Amount: INR 8,075

* Withdrawal Date: 4 June 2026

Thank you for your assistance.

Regards,

70h left

₹8,075

Delayed Stake Withdrawal

Dear AskGamblers Team,

I am filing this official complaint against Stake Casino regarding a severe delay in my withdrawal request, which has been pending since 16th May 2026.

Casino Username: < sent to the casino >

User ID: < sent to the casino >

Withdrawal Request Date: 16th May 2026

Payment Method: INR / Local Bank Transfer

I am an Affiliate Partner for Stake and have actively promoted their platform, bringing in multiple players and revenue. However, my own legitimate payout is being withheld without any valid justification.

Two weeks ago, Stake Support requested additional verification documents, including my personal bank statements. I fully cooperated and submitted all clean, authentic proofs immediately. There is absolutely nothing pending or unverified from my side.

Despite this, my funds have been stuck for over 14 days. Whenever I contact their Live Chat, they tell me to check my email. Whenever I email them, I receive generic, automated responses asking me to 'patiently wait' due to 'INR payment provider reviews.' Fourteen days is an completely unacceptable timeframe for an intermediary payment check, especially when I am facing a real-life financial emergency.

Furthermore, when I posted my honest experience on Trustpilot, Stake reported and got my review removed to suppress this issue.

Since they refuse to provide a concrete timeline or transparent update through their direct channels, I am forced to bring this matter to AskGamblers. I request Stake Management to escalate this ticket to their Senior Finance/Compliance Head, clear the intermediary hold, and release my funds immediately. I have attached screenshots of the pending transaction, my submitted documents, and their repetitive support responses as proof."

Resolved

₹2,700

Withdrawal 20187 Not Received Since 11 May No UTR and No Resolution

Complaint Title

Stake Casino India Withdrawal ₹20,187 Not Received Since 11 May No UTR Provided

Complaint Details

I am submitting this complaint again under the correct casino name (Stake Casino India) as my previous complaint was rejected due to incorrect selection.

I am facing an unresolved withdrawal issue of 20,187 initiated on 11th May (Transaction ID 3463972891) which has still not been credited to my bank account.

My bank (SBI) has clearly confirmed that no such transaction has been received. Despite multiple follow-ups, Stake has failed to provide a valid UTR/reference number that would allow the bank to trace the transaction.

Instead of addressing the missing payment, their support team keeps repeating the same template responses regarding bank statement requirements. However, SBI statements are always password-protected by default, and removing the password results in the document being considered edited, which they also reject.

This creates an impossible situation where I am unable to provide a document that meets their criteria.

I have also offered to provide a signed and stamped bank statement from the branch to ensure authenticity, but this has not been properly acknowledged.

I have fully cooperated with all requests, yet my issue remains unresolved.

I kindly request AskGamblers to intervene and help resolve this matter by ensuring that Stake either

1. Provides a valid UTR reference number for the transaction, OR

2. Re processes the withdrawal amount immediately

Account Details

< sent to the casino >

Transaction Details

Amount: 20,187

Date 11 May

Transaction ID 3463972891

I am attaching all relevant proofs, including communication with support and bank confirmation.

Thank you.

48h left

₹20,187

Missing deposit of 1000 INR not credited to account

I made a deposit of ₹1000 to my Stake account, but the amount has not been credited yet. The payment was successfully completed from my side, and the money has already been deducted from my bank account.

I have checked my Stake account balance and transaction history, but the deposit is not showing. This is causing inconvenience as I am unable to use the funds.

I kindly request you to please check this issue and credit the ₹1000 to my account as soon as possible. I can provide payment proof

Transaction I'd - T2605022102129792669216

UTR No - 559608493642

Rejected

₹1,000

Withdrawal 28064 INR not received

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transaction. Although transaction is marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

**Transaction ID:** 3433154422

**Amount:** ₹28064

**Date and Time:** 25st April 2026

**Status:** Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Resolved

INR Withdrawals Not Received and No Clear Reversal Update

I am facing an INR withdrawal issue with Stake that is still not resolved.

Stake Username: < sent to the casino >

Withdrawal Details:

1. ₹11,100 – Transaction ID: 3439167193

2. ₹10,000 – Transaction ID: 3439127391

Both withdrawals were made on 29 April 2026 and marked as “Successful” on Stake, but I never received the funds in my bank account.

Later, I realized that I accidentally entered my Aadhaar number instead of my bank account number while making the withdrawals.

I contacted my bank, and they confirmed that no such transactions were received. I also checked the entered details separately, and it seems no valid bank account exists with those details. My bank told me that in such cases the funds are usually refunded back to the sender.

I already contacted Stake support and the payments team and submitted the bank statements they requested. However, several days have passed and I still have not received my balance back or any proper update regarding the reversal process.

I have never faced this type of issue on Stake before, so I genuinely do not know how long this process normally takes.

I am simply requesting that the withdrawal amounts be reversed back to my Stake account since the funds were never received in any valid bank account.

I kindly request AskGamblers to help me get a proper update and resolution from Stake.

Thank you.

Resolved

₹21,100

Account got in banking disabled mode

Dear Stake Support Team,

I am writing to seek assistance regarding my account, as I am currently unable to withdraw my balance of ₹28,699.81.

When attempting to use the withdrawal feature for local currency, I received a notification stating: "Your account has been placed in banking disabled mode."

Could you please help me to withdraw my funds and what steps are required to re-enable local currency withdrawals? If there is any additional verification or documentation needed from my side to resolve this, please let me know.

I would appreciate a review of my account status so I can manage my funds effectively.

Thank you for your time and assistance.

Best regards,
Luxsh

Resolved

₹28,700

Inr withdrawal not received

I am writing to report an issue regarding an INR withdrawal that has not been credited to my bank account.

The withdrawal was processed on 26 April 2026 for ₹20,699.55, and I was provided with the UTR number 611698734649. As of today (3 May 2026), I have still not received the amount in my bank account.

This delay is far beyond the expected processing time. I have checked my bank account multiple times, and there is no record of this transaction being credited.

Additionally, I have tried contacting customer support several times, but I have not received any proper response. I also reached out via payments@stake (or the relevant payment support email), but there has been no reply from their side.

This lack of communication and delay in payment is very concerning. I request immediate investigation into this matter and a clear update on the status of my funds.

If the transaction has been processed, I request valid proof that can be verified with my bank. If not, I expect the amount to be reprocessed or refunded as soon as possible.

I hope this issue is resolved quickly.

Regards,

Resolved