Complaint #38 Stake Casino India

Stake Casino - They not giving back my money

By Ryget

1 year ago

Almost a month a ago i tried to add money to my stake account, i paid the money to the account shown on the stake website and the money was debited from my account but not added to my stake wallet. First they told me to wait for 24 hours then for 7 days, then for a additional 7 days and like this a month has not passed and now they tell me that they never received the money even though the money was successfully paid. I tried to make the transaction around 7 times that day but all transaction had failed except 1 in which money was debited from my account and sent successfully.

Now when i see the transaction history it is all messed up, i made the seven transactions on the same day but in the history it is showing transactions made on different days, THE TRANSACTION WHICH WAS SUCCESSFUL WAS MADE BY ME ON 25TH JANUARY 2025 AT 9:53PM (INDIAN STANDARD TIME).

Now that transaction is not showing in the transactions history and the support team is saying they did not receive my payment when it clearly went through, they keep telling me to contact my bank which i have already done and the bank said there is nothing they can do as the payment instantly went through. Now they have even stopped replying to my mails.

Disputed Casino Stake Casino India

Reason Declined payment

Amount ₹500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Ryget,

The AskGamblers Complaint Team is kindly asking you to assist the Stake Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Ryget

1 year ago

I understand they need the documents and I have already given them the transaction ID. They are now asking for my bank statement till date that is more than a month long and completely private. What do they want next my account number and password???

AskGamblers

• Support Team

1 year ago

Dear @Ryget,

The AskGamblers Complaint Team is kindly asking you to assist the Stake Casino team further and send the required verification paperwork.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Ryget,

We would like to remind you that despite our previous message, the requested documents have not yet been submitted to our payment team. Please understand that these documents are necessary for us to proceed with the investigation.

We would also like to emphasize once again that we do not accept screenshots of the transaction history. As previously informed you, kindly provide us with the bank statement in PDF format, covering the period from the date of the transaction up to today's date.
We want to assure you that our team has been awaiting your documents.

Your cooperation and understanding is greatly appreciated.

Kind regards,

Stake Casino India Complaint Stats

Resolved 168 / 168

Avg. Amount $277

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

Deposit not received since 72 hours

> I am submitting this complaint against Stake Casino India regarding a deposit of INR 2,000 that has not been credited to my account even after more than 72 hours.

Stake Transaction ID: 3541325682
UTR Number: 617232876328

The payment amount was successfully debited from my bank account, but the deposit has still not been credited to my Stake account. I have contacted Stake support multiple times through email and submitted enquiries with all the required information and payment proof, yet the issue remains unresolved.

As evidence, I have attached proof showing that the payment was successfully sent for INR 1,999.56, which is the exact amount generated by Stake's payment system/barcode for this INR 2,000 deposit. I have also attached a screenshot of the system-generated payment barcode/QR page provided by Stake before payment was made, which clearly shows the same amount of INR 1,999.56. In addition, I have attached the payment receipt and transaction confirmation from my bank.

These documents clearly demonstrate that the payment was made exactly as instructed by Stake's payment system and that the funds were successfully transferred.

Despite providing all of this evidence, Stake closed my enquiry and advised me to request a chargeback from my bank. However, this is not a practical solution, as chargebacks or payment disputes can only be initiated within a limited period after the transaction as per RBI'S guidelines. More than 72 hours have already passed, and no chargeback or refund can now be issued through my bank.

I have made every reasonable effort to resolve this matter directly with Stake, but I have not received any meaningful assistance or resolution. As a result, I am left with no option but to seek help from the AskGamblers Complaint Service.

I respectfully request that AskGamblers investigate this matter and assist in ensuring that my deposit is either credited to my Stake account or refunded in full.

Thank you for your time and assistance.

94h left

₹2,000

Withdrawal not received yet from 1 week

This casino is now frustrating me, my withdrawal is still pending and the casino support team doesn’t reply, first they replied saying to wait till turn around time and now they are not replying and neither the money is sent its 15200 inr pending from last week. I am trying to connect with them but no response they are just not willing to resolve the issue

32h left

₹15,200

Withdrawal amount still not credited in bank account after 3 business days

Withdrawal Amount still not credited in bank account after 3 business days

Transaction details: Date: 6/11/2026

-₹8,340.00

Status: Successful transaction id :3522739201

Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

Please resolve the issue at the earliest

Resolved

₹8,340

Pending withdrawal of 8075

Dear AskGamblers Team,

I am requesting your assistance regarding an unpaid withdrawal from Stake Casino India.

I submitted a withdrawal request for INR 8,075 on 4 June 2026, but I have still not received the funds. I have contacted the casino's support multiple times and complied with all their requests, yet the issue remains unresolved.

I have exhausted all available options with the casino and possess complete evidence, including withdrawal records, transaction history, and communication with support.

I have even added screenshot response from bank saying they don't have record of the UTR provided by stake.

Also, You can see my previous withdrawal of 5700 which shows in my bank statement but not the 8075.

I kindly request that AskGamblers investigate this matter and help facilitate the payment of my pending withdrawal.

Details:

* Casino: Stake Casino India (https://stake.ac/)

* Username: < sent to the casino >

* Withdrawal Amount: INR 8,075

* Withdrawal Date: 4 June 2026

Thank you for your assistance.

Regards,

69h left

₹8,075

Delayed Stake Withdrawal

Dear AskGamblers Team,

I am filing this official complaint against Stake Casino regarding a severe delay in my withdrawal request, which has been pending since 16th May 2026.

Casino Username: < sent to the casino >

User ID: < sent to the casino >

Withdrawal Request Date: 16th May 2026

Payment Method: INR / Local Bank Transfer

I am an Affiliate Partner for Stake and have actively promoted their platform, bringing in multiple players and revenue. However, my own legitimate payout is being withheld without any valid justification.

Two weeks ago, Stake Support requested additional verification documents, including my personal bank statements. I fully cooperated and submitted all clean, authentic proofs immediately. There is absolutely nothing pending or unverified from my side.

Despite this, my funds have been stuck for over 14 days. Whenever I contact their Live Chat, they tell me to check my email. Whenever I email them, I receive generic, automated responses asking me to 'patiently wait' due to 'INR payment provider reviews.' Fourteen days is an completely unacceptable timeframe for an intermediary payment check, especially when I am facing a real-life financial emergency.

Furthermore, when I posted my honest experience on Trustpilot, Stake reported and got my review removed to suppress this issue.

Since they refuse to provide a concrete timeline or transparent update through their direct channels, I am forced to bring this matter to AskGamblers. I request Stake Management to escalate this ticket to their Senior Finance/Compliance Head, clear the intermediary hold, and release my funds immediately. I have attached screenshots of the pending transaction, my submitted documents, and their repetitive support responses as proof."

Resolved

₹2,700

Withdrawal 20187 Not Received Since 11 May No UTR and No Resolution

Complaint Title

Stake Casino India Withdrawal ₹20,187 Not Received Since 11 May No UTR Provided

Complaint Details

I am submitting this complaint again under the correct casino name (Stake Casino India) as my previous complaint was rejected due to incorrect selection.

I am facing an unresolved withdrawal issue of 20,187 initiated on 11th May (Transaction ID 3463972891) which has still not been credited to my bank account.

My bank (SBI) has clearly confirmed that no such transaction has been received. Despite multiple follow-ups, Stake has failed to provide a valid UTR/reference number that would allow the bank to trace the transaction.

Instead of addressing the missing payment, their support team keeps repeating the same template responses regarding bank statement requirements. However, SBI statements are always password-protected by default, and removing the password results in the document being considered edited, which they also reject.

This creates an impossible situation where I am unable to provide a document that meets their criteria.

I have also offered to provide a signed and stamped bank statement from the branch to ensure authenticity, but this has not been properly acknowledged.

I have fully cooperated with all requests, yet my issue remains unresolved.

I kindly request AskGamblers to intervene and help resolve this matter by ensuring that Stake either

1. Provides a valid UTR reference number for the transaction, OR

2. Re processes the withdrawal amount immediately

Account Details

< sent to the casino >

Transaction Details

Amount: 20,187

Date 11 May

Transaction ID 3463972891

I am attaching all relevant proofs, including communication with support and bank confirmation.

Thank you.

Rejected

₹20,187

Missing deposit of 1000 INR not credited to account

I made a deposit of ₹1000 to my Stake account, but the amount has not been credited yet. The payment was successfully completed from my side, and the money has already been deducted from my bank account.

I have checked my Stake account balance and transaction history, but the deposit is not showing. This is causing inconvenience as I am unable to use the funds.

I kindly request you to please check this issue and credit the ₹1000 to my account as soon as possible. I can provide payment proof

Transaction I'd - T2605022102129792669216

UTR No - 559608493642

Rejected

₹1,000

Withdrawal 28064 INR not received

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transaction. Although transaction is marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

**Transaction ID:** 3433154422

**Amount:** ₹28064

**Date and Time:** 25st April 2026

**Status:** Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Resolved

INR Withdrawals Not Received and No Clear Reversal Update

I am facing an INR withdrawal issue with Stake that is still not resolved.

Stake Username: < sent to the casino >

Withdrawal Details:

1. ₹11,100 – Transaction ID: 3439167193

2. ₹10,000 – Transaction ID: 3439127391

Both withdrawals were made on 29 April 2026 and marked as “Successful” on Stake, but I never received the funds in my bank account.

Later, I realized that I accidentally entered my Aadhaar number instead of my bank account number while making the withdrawals.

I contacted my bank, and they confirmed that no such transactions were received. I also checked the entered details separately, and it seems no valid bank account exists with those details. My bank told me that in such cases the funds are usually refunded back to the sender.

I already contacted Stake support and the payments team and submitted the bank statements they requested. However, several days have passed and I still have not received my balance back or any proper update regarding the reversal process.

I have never faced this type of issue on Stake before, so I genuinely do not know how long this process normally takes.

I am simply requesting that the withdrawal amounts be reversed back to my Stake account since the funds were never received in any valid bank account.

I kindly request AskGamblers to help me get a proper update and resolution from Stake.

Thank you.

Resolved

₹21,100

Account got in banking disabled mode

Dear Stake Support Team,

I am writing to seek assistance regarding my account, as I am currently unable to withdraw my balance of ₹28,699.81.

When attempting to use the withdrawal feature for local currency, I received a notification stating: "Your account has been placed in banking disabled mode."

Could you please help me to withdraw my funds and what steps are required to re-enable local currency withdrawals? If there is any additional verification or documentation needed from my side to resolve this, please let me know.

I would appreciate a review of my account status so I can manage my funds effectively.

Thank you for your time and assistance.

Best regards,
Luxsh

Resolved

₹28,700