I am writing to formally request a thorough review of my account (Username: < sent to the casino >), which has been frozen despite my providing extensive and legally valid verification documents. I recently experienced a successful streak in sports betting, which brought my account balance to approximately $6,000.
Unfortunately, I am currently unable to access these funds due to the Level 2–4 verification requirements imposed on my account, but since they have right to ask for KYC anytime I am happily cooperating with them.
I am 18 years old, a full-time student, and reside with my family in Uttam Nagar, New Delhi, India.
I tried sumbitting Level 2 and after multiple reupload and a verrif verifiction it was finally confirmed.
For level 3, I was asked to provide the bills in my name even though I mentioned that I am a student.
In India, it is very common for students to live with their parents, and therefore, all utility bills and residence-related payments are naturally under the parent’s name. In my case, all official bills for our residence are registered under my father’s name, Vedpal Singh.
I tried to tell chat support about this and happily they understood and asked me to upload my father's bill and a signed and notary document claiming that I am a p art of that community
To comply fully with Stake’s verification requirements, I have submitted the following "Standard" documents:
Father’s Utility and Financial Documents: I provided his Airtel DTH bills alongside his State Bank of India (SBI) bank statements for the past three months, proving active household payments.
Notarized Residency Affidavit (e-Stamp Certificate No: IN-DL73853644033532Y): This legally sworn affidavit confirms my current residence and explicitly establishes my connection to my father. I obtained this official document at my own expense specifically upon request from your support team.
Official Domicile Certificate & OBC Caste Certificate: Both government-issued documents clearly display my permanent address, further confirming my residence at my family home.
My Aadhaar Card: My National ID matches the exact address on all the above documents, establishing perfect consistency.
Despite submitting this overwhelming amount of legal and government-issued proof, my account verification continues to be stalled and rejected for different reason everytime. The recurring automated feedback asks for utility bills in my name, which is impossible given my circumstances:
Electricity: In Delhi, households consuming less than 200 units per month receive a 100% subsidy and do not generate a standard payable electricity bill.
Water: Our family uses a common submersible pump system, which does not generate individual municipal water bills.
Both of these are very common in INDIA, especially in DELHI region since its modern household.
I am not claiming that stake is doing it on purpose, but I just want to convey them that there must be a verification loop that I am stuck in that is causing this all since I want to emphasize that I have provided all available legal and government-issued proof to establish both my identity and my physical residence. These documents carry severe legal weight in my country and they can be verified too digitally and should satisfy any reasonable verification requirements, yet the account freeze remains.
I kindly request that Stake's higher management urgently review the documents I have submitted and lift the freeze on my account, allowing me access to my legitimate winnings. I have acted in good faith, fully complying with your process, and this situation has caused significant stress.
Thank you very much for your attention and understanding. I sincerely hope that this matter will be resolved swiftly since as a 18 year old student, I am not able to focus on my studies due to this and spent most of time collecting documents just to get them rejected for unknown reasons.
Sincerely,
