Complaint #30 Stake Casino India

Stake Casino - Missing deposit of INR 49999 and casino refusing to refund for the same

By yuvraj2004

1 year ago

Details:

Amount- INR 49,999

Date and time- 12th October 2024 at 9:13pm

Transaction ID- 2207824213

The transaction was marked as failed even though I made the payment. My bank confirmed that the stake merchant received my payment. I then waited 7 banking days for a refund but did not get any. Contacted stake support multiple times and they said they refunded the money on the 17th of October which is not true. I have shared my latest bank statement with them MULTIPLE times which shows I have not received any refund.

They also gave me RRN for the refund they did "1****1208472" but this is literally the RRN/transaction ID of the payment I made to the Stake merchant this is also visible in the screenshot of the payment.

On 7th November for once the stake support responded positively stating that the refund ran into some issues and that they would give me the money via a payout but they updated their statement the next day via another mail and said they had already refunded the money.

It's been more than a month, Askgamblers please help me now. And a note for stake, please do not respond that you have already refunded the money since I have every proof in the world that you guys have not. The RRN that your support is giving is for the payment that I made and not for any refund. I have all the proofs you would need just please resolve my issue.

Files attached in order:

1. Proof of payment made on 12th October 2024 at 9:13 pm.

2. Failed transaction status of transaction "2207824213" for which the payment was successful.

3. A mail from stake support stating I received a refund on 17th October with a UTR number which is literally the UTR number of the transaction I made as is visible in file 1(proof of payment).

4. Stake support on 7 November finally after 3 weeks of struggle agreed to pay via payout since the refund ran into trouble.

5. Stake support again changed their statement the next day stating they have already refunded.

6. My bank statement from the 10th of October to the 10th of November, it shows the payment being made on 12th October at 9:13 pm worth 49999 INR and no refund is visible in the account statement.

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹49999

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

yuvraj2004

1 year ago

Dear stake casino,
Thank you I Love you guysss!!! I have recieved my funds. Thank you soooo much💗💗💗

Stake Casino India

• Representative

1 year ago

Dear yuvraj2004,

Thank you for your patience throughout this process. We have received confirmation from our Payment Provider that a refund has been issued under the reference UTR433806736850.

We kindly recommend contacting your bank directly for further assistance, as they will be able to provide additional details and support regarding the refund.

Kind regards,

yuvraj2004

1 year ago

Dear Stake Casino,
How long do I have to wait? It's been 6 weeks. Please give me an update.

Stake Casino India Complaint Stats

Resolved 182 / 182

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Transaction details:
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Date: 7 June 2026
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Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

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I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

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I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

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1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

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Thank you for your time and assistance. I look forward to your response.

Kind regards,

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