Complaint #172 Stake Casino India

Withdrawn was successful from Stake Wallet but not credited to the bank account

By ShyRex3

1 year ago

Hi Stake and AskGambler,

Please help to get my payment in my bank account. On 9:31 PM 6/1/2025 I have withdrawn funds Rs INR 3000 from stake wallet, transaction status is showing successful but amount is not credited in the bank account.

Here are the details

transaction Id: 2726590582

Stake username : < username removed >

Amount: INR 3000/-

Kindly look into this issue and please resolve this as soon as possible. I am attaching screenshot for your reference

Thanks,

< username removed >

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹3000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @ShyRex3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear ShyRex3,

As communicated by our support team, the transaction in question has been successfully processed.
You can verify this by checking with your bank using the UTR number 514419284864. We appreciate your patience throughout this process.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

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- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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Stake account username: <removed>

Registered email: <removed>

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Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
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UTR for ₹1,160 credit: [283422301976]

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My Stake username is rajroshan316.

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I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

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Kind regards,

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⚠️ My experience with Stake support.

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