Complaint #117 Stake Casino India

Withdrawal successful but not received

By Ygatkal

1 year ago

Account name on stake: < sent to the casino >

Hello,

My complaint is regarding withdrawal not being credited in my bank account. And it's been more than a week. I request stake support and askgamblers to co-operate on this issue and help credit the money in my bank account as a local withdrawal.

If not Please deposit it back in my stake wallet so I can try another method

Transaction date: 4/16/2025, 6.23pm IST

Transaction amount: INR 670.54

Transaction ID: 2615350795

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹670.54

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Ygatkal,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Ygatkal,

As communicated by our support team, the transaction in question has been successful. You can verify this by checking with your bank using the UTR number 510618627661. We appreciate your patience throughout this process.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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Withdrawal ID: [3584087238]
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My Stake username is rajroshan316.

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I asked their support center, and they are not helping me, replying the same message again and again.

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I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

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Kind regards,

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