Complaint #214 Stake Casino India

Urgent complaint regarding incorrect deposit

By Zehiprvt1

11 months ago

Dear Stake Support Team,

I am writing to file a complaint regarding an issue with a deposit made to my Stake account on 29th March 2025.

At that time, Stake was using a third-party payment provider for processing deposits. I attempted to deposit ₹48,300 through Stake.bet and was redirected to a third-party payment link. A QR code was displayed, but I was unable to scan it.

As an alternative, I used the UPI ID provided below the QR code and made the payment manually. However, by mistake, I transferred ₹38,300 instead of ₹48,300.

Here are the transaction details for your reference:

Stake Account Email: sunitarawat197926@gmail.com

Account Holder Name: Sunita Rawat

Sender UPI ID: rawatmayank310@okicici

Receiver UPI ID: 7878384836-3@ikwik

Transaction ID: 545425564439

Transaction Amount: ₹38,300

Date of Transaction: 29.03.2025

I immediately contacted Stake Support after realizing the mistake. However, your team has only been sending repeated automated replies without addressing the actual issue.

I respectfully request that this matter be looked into urgently and that the deposit be either credited to my Stake account or refunded to my original payment method.

Please resolve this as soon as possible.

Sincerely,

< personal info removed >

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹38300

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case

Stake Casino India

• Representative

11 months ago

Dear Zehiprvt1,

We would like to respectfully reiterate the information previously communicated: the deposit in question has not been received by our payment provider.

Following a thorough investigation conducted jointly by our Payments Team and the payment provider, it has been conclusively determined that the transaction was never received. This indicates that the payment may not have been successfully processed by your bank.
As the funds did not reach our systems, we regret to inform you that we are unable to take any further action in this matter.

If your bank is unable to assist, please refer them to the RBI's guidelines so the matter can be escalated to the appropriate department.

Kind regards,

Zehiprvt1

11 months ago

hey! stake

I visited my bank branch today and they said me that payment has been received with proves of the transation and some documents and insisted to provide a status on refund but they refused saying that payment has been transferred and they send me a copy of my passbook and the details to conform that . I request stake to look into this matter because it is a big amount and i have all proves regarding that .

Stake Casino India

• Representative

11 months ago

Dear Zehiprvt1,

Thank you for your patience during this time.

As already communicated by our support team, the payment provider has investigated the transaction in question, and their systems indicate that the transaction has not been received. This suggests that the transaction may not have been fully processed by your bank.
As we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 174 / 174

Avg. Amount $269

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

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3564538048

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⚠️ My experience with Stake support.

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* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

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The payment amount was successfully debited from my bank account, but the deposit has still not been credited to my Stake account. I have contacted Stake support multiple times through email and submitted enquiries with all the required information and payment proof, yet the issue remains unresolved.

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Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

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