Complaint #367 Stake Casino India

Stake Money not recieved

By vaicoz

2 months ago

I deposited inr 2,000 and inr 2,500 on 15th feb 2026 and today is 26th march. I haven't got my money credited into my account. I tried contacting support. They told me to escalate the process. I provided UTR number and payment screenshot but still the money is not credited. UTR (Unique Transaction Reference) - 397335205135 and Enquiry ID Js5Lx072V4Z_T7b_ for amount inr 2500 and the UTR (Unique Transaction Reference) 200179942664 Enquiry ID axFu0XDWDqYHhuOd for inr 2000. Kindly look into this as it's more than a month.

Disputed Casino Stake Casino India

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Stake Casino India

• Representative

2 months ago

Dear vaicoz,

Regarding your reported deposit transactions (ID 328****750 and 328****818), we have checked this with the relevant payment provider, and we can confirm that the funds were not received.

As previously explained, since the transactions were not completed, we kindly ask you to review your bank statement to verify whether the amounts have already been reversed to your account. We also recommend contacting your bank or payment provider directly to confirm the current status of the transactions.

If the funds have not yet been returned, you may need to initiate a refund or reversal request through your financial institution.

Additionally, as these transactions are subject to local banking regulations in India, we advise you to refer your bank to the applicable RBI guidelines so the matter can be escalated to the appropriate department for further investigation.

We appreciate your understanding and cooperation.

Kind regards,

vaicoz

2 months ago

Dear Stake Support,

I am not satisfied with the response provided.

The transactions in question were successfully debited from my bank account, and valid UTR numbers have already been shared. As per standard payment systems, UTR-based transactions are fully traceable across the banking network.

As stake is not legal in india. so it will be difficult for me to get help from bank and rbi.

Given this, I request you to re-check the transactions with your payment provider and provide a detailed reconciliation from your end. Simply stating that funds were not received is not sufficient without proper verification.

Please note that if the transaction is found to have reached your payment gateway or associated merchant account, I will expect immediate credit or refund of the amount.

Kindly escalate this internally and provide a definitive resolution at the earliest, as this matter has already been pending for over a month.

Regards,
Vaicoz

Stake Casino India

• Representative

2 months ago

Dear vaicoz,

Thank you for your patience during this time.

As communicated through the relevant escalation tickets, the payment provider has investigated both transactions you mentioned (ID 328****750 and 328****818) and concluded that the funds have not been received. As we do not have any record of these transactions reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transactions and provide information on their status or initiate a refund request, if appropriate. In case your bank is unable to assist, please refer the bank to the RBI's guidelines so the matter can be escalated to the appropriate department.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 165 / 165

Avg. Amount $280

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

Delayed Stake Withdrawal

Dear AskGamblers Team,

I am filing this official complaint against Stake Casino regarding a severe delay in my withdrawal request, which has been pending since 16th May 2026.

Casino Username: < sent to the casino >

User ID: < sent to the casino >

Withdrawal Request Date: 16th May 2026

Payment Method: INR / Local Bank Transfer

I am an Affiliate Partner for Stake and have actively promoted their platform, bringing in multiple players and revenue. However, my own legitimate payout is being withheld without any valid justification.

Two weeks ago, Stake Support requested additional verification documents, including my personal bank statements. I fully cooperated and submitted all clean, authentic proofs immediately. There is absolutely nothing pending or unverified from my side.

Despite this, my funds have been stuck for over 14 days. Whenever I contact their Live Chat, they tell me to check my email. Whenever I email them, I receive generic, automated responses asking me to 'patiently wait' due to 'INR payment provider reviews.' Fourteen days is an completely unacceptable timeframe for an intermediary payment check, especially when I am facing a real-life financial emergency.

Furthermore, when I posted my honest experience on Trustpilot, Stake reported and got my review removed to suppress this issue.

Since they refuse to provide a concrete timeline or transparent update through their direct channels, I am forced to bring this matter to AskGamblers. I request Stake Management to escalate this ticket to their Senior Finance/Compliance Head, clear the intermediary hold, and release my funds immediately. I have attached screenshots of the pending transaction, my submitted documents, and their repetitive support responses as proof."

86h left

₹2,700

Withdrawal 20187 Not Received Since 11 May No UTR and No Resolution

Complaint Title

Stake Casino India Withdrawal ₹20,187 Not Received Since 11 May No UTR Provided

Complaint Details

I am submitting this complaint again under the correct casino name (Stake Casino India) as my previous complaint was rejected due to incorrect selection.

I am facing an unresolved withdrawal issue of 20,187 initiated on 11th May (Transaction ID 3463972891) which has still not been credited to my bank account.

My bank (SBI) has clearly confirmed that no such transaction has been received. Despite multiple follow-ups, Stake has failed to provide a valid UTR/reference number that would allow the bank to trace the transaction.

Instead of addressing the missing payment, their support team keeps repeating the same template responses regarding bank statement requirements. However, SBI statements are always password-protected by default, and removing the password results in the document being considered edited, which they also reject.

This creates an impossible situation where I am unable to provide a document that meets their criteria.

I have also offered to provide a signed and stamped bank statement from the branch to ensure authenticity, but this has not been properly acknowledged.

I have fully cooperated with all requests, yet my issue remains unresolved.

I kindly request AskGamblers to intervene and help resolve this matter by ensuring that Stake either

1. Provides a valid UTR reference number for the transaction, OR

2. Re processes the withdrawal amount immediately

Account Details

< sent to the casino >

Transaction Details

Amount: 20,187

Date 11 May

Transaction ID 3463972891

I am attaching all relevant proofs, including communication with support and bank confirmation.

Thank you.

90h left

₹20,187

Missing deposit of 1000 INR not credited to account

I made a deposit of ₹1000 to my Stake account, but the amount has not been credited yet. The payment was successfully completed from my side, and the money has already been deducted from my bank account.

I have checked my Stake account balance and transaction history, but the deposit is not showing. This is causing inconvenience as I am unable to use the funds.

I kindly request you to please check this issue and credit the ₹1000 to my account as soon as possible. I can provide payment proof

Transaction I'd - T2605022102129792669216

UTR No - 559608493642

Rejected

₹1,000

Withdrawal 28064 INR not received

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transaction. Although transaction is marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

**Transaction ID:** 3433154422

**Amount:** ₹28064

**Date and Time:** 25st April 2026

**Status:** Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Resolved

INR Withdrawals Not Received and No Clear Reversal Update

I am facing an INR withdrawal issue with Stake that is still not resolved.

Stake Username: < sent to the casino >

Withdrawal Details:

1. ₹11,100 – Transaction ID: 3439167193

2. ₹10,000 – Transaction ID: 3439127391

Both withdrawals were made on 29 April 2026 and marked as “Successful” on Stake, but I never received the funds in my bank account.

Later, I realized that I accidentally entered my Aadhaar number instead of my bank account number while making the withdrawals.

I contacted my bank, and they confirmed that no such transactions were received. I also checked the entered details separately, and it seems no valid bank account exists with those details. My bank told me that in such cases the funds are usually refunded back to the sender.

I already contacted Stake support and the payments team and submitted the bank statements they requested. However, several days have passed and I still have not received my balance back or any proper update regarding the reversal process.

I have never faced this type of issue on Stake before, so I genuinely do not know how long this process normally takes.

I am simply requesting that the withdrawal amounts be reversed back to my Stake account since the funds were never received in any valid bank account.

I kindly request AskGamblers to help me get a proper update and resolution from Stake.

Thank you.

74h left

₹21,100

Account got in banking disabled mode

Dear Stake Support Team,

I am writing to seek assistance regarding my account, as I am currently unable to withdraw my balance of ₹28,699.81.

When attempting to use the withdrawal feature for local currency, I received a notification stating: "Your account has been placed in banking disabled mode."

Could you please help me to withdraw my funds and what steps are required to re-enable local currency withdrawals? If there is any additional verification or documentation needed from my side to resolve this, please let me know.

I would appreciate a review of my account status so I can manage my funds effectively.

Thank you for your time and assistance.

Best regards,
Luxsh

Resolved

₹28,700

Inr withdrawal not received

I am writing to report an issue regarding an INR withdrawal that has not been credited to my bank account.

The withdrawal was processed on 26 April 2026 for ₹20,699.55, and I was provided with the UTR number 611698734649. As of today (3 May 2026), I have still not received the amount in my bank account.

This delay is far beyond the expected processing time. I have checked my bank account multiple times, and there is no record of this transaction being credited.

Additionally, I have tried contacting customer support several times, but I have not received any proper response. I also reached out via payments@stake (or the relevant payment support email), but there has been no reply from their side.

This lack of communication and delay in payment is very concerning. I request immediate investigation into this matter and a clear update on the status of my funds.

If the transaction has been processed, I request valid proof that can be verified with my bank. If not, I expect the amount to be reprocessed or refunded as soon as possible.

I hope this issue is resolved quickly.

Regards,

Resolved

20000 INR deposit not credited after 28 days payment debited and still pending

I am filing a complaint against Stake regarding a deposit that has not been credited to my account despite being successfully debited from my bank account.

Deposit Details:

- Amount: 20,000 INR
- Date: 3rd April 2026
- Time: 09: 19PM
- UTR: 699940471339

The amount was successfully debited from my bank account (₹19,999.88 processed via UPI), and the transaction was completed at 09:20 PM. However, the deposit is still not credited to my Stake account and remains in "pending" status.

It has now been more than 28 days, standard processing time for deposits is usually a few hours to a maximum of 3 days.

Platform Discrepancy Issue:
While making the deposit, there is a clear mismatch in the amount processed and displayed:

- Intended deposit: ₹20,000
- Processed amount: ₹19,999.88

This indicates a possible issue with Stake’s payment system or their Indian payment provider, which may be causing such delays and discrepancies.

Support Response:
I have sent multiple emails and raised an escalation on 4th April 2026 at 09:22 PM. However, I have not received any proper resolution.

The only response I receive is that the issue is with their third-party payment provider and that I should keep waiting. No proper timeline or resolution has been provided.

This is unacceptable because:

- The funds have already been debited from my bank account
- The deposit is still not credited after 28+ days
- Stake continues to delay resolution by shifting responsibility to a third-party provider
- There is a visible discrepancy in transaction amount

Supporting Evidence:
I have attached:

- Bank/UPI transaction screenshot showing successful payment and UTR
- Stake account screenshot showing deposit pending
- Email communication with support

I request AskGamblers to kindly investigate this matter and help ensure that my deposit is either credited to my Stake account or refunded immediately.

Account Username: shyammm333
Registered Email: [email protected]

Supporting Evidence:

I have attached all relevant screenshots, including:

- Bank/UPI transaction proof showing successful debit and UTR
- Stake account screenshot showing the deposit as pending
- Email communication with support

Additionally, I have also attached a live video recording clearly demonstrating the issue and the discrepancy/glitch on the platform.

These proofs clearly show that the payment was successful from my side, but the deposit has not been credited to my account.

Resolved

Amount not credited into stake account

I am writing to report an issue regarding two deposits that were successfully debited from my bank account but have not been credited to my Stake account.

Here are the transaction details:

1. Transaction of ₹11,999.23

- Date: 24 April 2026
- UTR / Reference No.: 611420782884
- Payment Method: UPI
- Beneficiary: Sidharth Kumar (BOI)

2. Transaction of ₹3,999.93 (approx. ₹4000)

- Date: 25 April 2026
- Transaction ID / UTR: 611589743323
- Payment Method: UPI
- Beneficiary: Kamil Abbas

Both amounts have been successfully deducted from my bank account, but they are not reflecting in my Stake wallet.

I spoke with bank and they told me both transactions are successfully credited to beneficiary.

Please let me know if any additional information is required from my side.

Looking forward to your prompt resolution.

Stake Enquiry id: IgomGCHB6VwuHvcQ

Other enquiry id: JUQpojcmoNO0GZv1

I already spoke with bank and they confirmed amount has been credited to beneficiary. I think stake payment providers are doing frauds they get the payments and tell stake that have not recieved it and stake without any verification marked them as not recieved.

Resolved

Withdrawal 17528 INR not received

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transactions. Although both transactions are marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

Transaction ID: 3425328077

Amount: ₹17,528.00

Date and Time: 21st April 2026

Status: Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Resolved

₹17,528