Complaint #89 Stake Casino India

STAKE INDIA It has been one month amount got debited but not credited to my stake wallet and also have not received the refund

By GaneshD

1 year ago

On 28 February 2024, I initiated a deposit of 45000 INR Rupees to my Stake account wallet. Unfortunately, the amount has been debited from my Bank Account but has not been credited to my Stake wallet. Additionally, I have not received any refund in my bank account. I was redirected to stake payments team 3 days back but they are not responding. I have provided them the Pdf bank statement, payment screenshot and Banks ChargeBack request response over the mail.

It has been more than one month but kindly resolve this matter promptly as soon as possible with your payment provider by refunding the money back to my bank account, as my bank has already confirmed with the payment providers bank that the money has been received by them as seen in the attached screenshot of chargeback request raised for this transaction at my bank Institution. There is no option to check with stake people via online support as they have disabled chat.

Transaction Details:

Amount – 45000 INR Rupees

UPI Transaction ID – 505970107556

Stake Deposit order id: 2494806107

Recipient UPI details: 12135958@cbin

Transaction date: 03:48 PM, 28 Feb 2025

So I'm reaching out to @Askgamblers to resolve my issue.

@StakeCasino needs your attention on this

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹45000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case.

Stake Casino India

• Representative

1 year ago

Dear GaneshD,

We wish to respectfully reiterate the information previously communicated: the deposit in question was not directed to the account of our designated payment provider.

We would like to emphasize once again that our platform was not a party to this payment. Furthermore, we advise that all transaction details be meticulously reviewed prior to proceeding with and confirming any payments. Should you encounter any uncertainty regarding the accuracy of the transaction details, please kindly remember that our Customer Support team is available 24 hours a day, 7 days a week, to assist you and ensure that future transactions are directed correctly.

We fully acknowledge and understand the frustration this situation may cause. Nevertheless, it remains the sender’s responsibility to ensure that transactions are submitted to the correct recipient.

Dear AskGamblers Complaints Team,

All pertinent information has already been provided, we respectfully reiterate our request for this case to be marked as "Resolved" or "Rejected".

Please note that, due to data privacy regulations, we are unable to disclose any information related to the third-party payment provider.

We trust that the information provided is clear and sufficient to address this matter.

Kind regards,

GaneshD

1 year ago

Hi Stake team,

It's not resolved until refund has been received from your payment provider.

@AskGamblers I have mentioned in my previous replies that I don't consider it as resolved until I get my refund, as I have already provided and proved that I did the transaction from stake website to their payment provider and I was expecting same from stake team to prove with the evidences

Stake Casino India

• Representative

1 year ago

Dear GaneshD,

We are sincerely sorry for the inconvenience this may have caused you, and we appreciate your cooperation in submitting the requested documents.
Please kindly note that this is a standard process for further investigation with the payment provider. We assure you that your information is safe and secure with us, as we take the privacy of our customers very seriously. As for the payment provider information, we are unable to disclose it due to confidentiality reasons.

We would also like to say thank you for reaching out to your bank and initiating a reversal request, as they would be able to inform the recipient of the transaction. We understand that the process could take some time for the refund to be processed.

We appreciate your patience and understanding.

Dear AskGamblers Complaint Team,

Since the complainant already initiated the refund procedure with their financial institution, as shown in their previous message, we kindly request that this complaint be marked as "Resolved".
We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 182 / 182

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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19998 UPI deposit not credited despite beneficiary bank confirming credit

I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

41h left

₹19,998

Bank mode is disabled

At first I withdrew my money amount 49000, 17000, 20000 etc all the others amount credited to my bank but 49000 didn't when I complained to live support they told me payment provider has paid me and told me to contact there payment team through email and I did. They told me they will check and they also said they have disabled my banking mode. And today I checked my stake account 49000 inr was returned to my stake account I was shocked and happy but when I tried to withdraw it it said I cannot withdraw my money nor I can play with it so I asked live support they said they have nothing to do with it.. I want to withdraw my money 49000 inr is soo big for us it was biggest win in 2 years so please help me to withdraw my money please i beg you

Resolved

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Stake Withdrawal is not received INR

Hey Stake Team and Askgamblers Team.

I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

Date of withdrawal - 22/07/2026

Transaction ID - 3594290374

Resolved

₹19,000

Withdrawal of 19080 not received

Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

Resolved

₹19,080

Deposited money 20k not received

Deposit of 20,000 INR was made Transaction ID: 3593646371 and I sent payment through Upi and money was sent to payment provider but my account didn't credit. I was told to wait 24 hours after that I placed inquiry in which they say that we didn't receive any money and they told me to contact my bank for reversal. But thing is my bank says money has been sent successfully and if there is any issue its on receiving end. I can provide all details of transaction like UTR, bank statement. Stake isn't helping they again and again say only one thing to get reversal from your bank. Password for Bank Statement is 3441000100057357.

Resolved

Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

Resolved

Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

Live Chat refusing to provide Ticket ID. [email protected] not responding for 3 days.

Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Withdrawal amount not received in my bank

Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

58h left

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Withdraw not Received

My withdrawal transaction id is 3570746232. Withdrawal was made on 8th july. In stake support i was provided UTR number and receipt of transaction but payment hasn't reflected in my account. UTR number can be tracked by sender's bank account, not by me or my bank account.
I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
Please look into it this issue and solve the issue as soon as possible.

Resolved

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Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Resolved

₹1,000