Complaint #119 Stake Casino India

Pending deposit for 1 month

By ckush

1 year ago

I made a deposit transaction on 27 March 2025, 4:41 pm (screenshot attached) of the amount INR4999.50, which is still pending till now. After that, I emailed them regarding this issue the next day, i.e., 28 March, 2025, as they mentioned to wait for 24 hours.

I got a reply on 6 April 2025 that they are checking their system (screenshot attached)

The next mail I got on 16 April 2025(screenshot attached) stated that they have received an update that you need to ask for a refund from the bank. On the same day, I contacted my bank and raised the refund request.

After 8 business days, I contacted them again on 25 April 2025 that I hadn't received the refund as the merchant hadn't released the funds yet. Now the support is telling me to contact another email regarding this(screenshot attached). I am just fed up with this, as they are sending me here and there and not refunding my amount.

AskGamblers, you're my last hope.

Please help me get my money back.

Here are the details of the transaction:

Deposit Date: 27 March 2025, 4:41 pm

Transaction ID: 2563815821

UTR: 545221571614

Amount Deposited: INR 4999.50

Payment Method: Paytm

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case.

Stake Casino India

• Representative

1 year ago

Dear ckush,

As communicated by our payments team, our payment processor has verified that the funds were not received. Given that we possess no record of this transaction being credited to our payment processor, we are unable to intervene or extend further support. Therefore, we highly recommend that you contact your bank and initiate a formal reversal request. They will be best equipped to assist you further with this process.

We appreciate your understanding.

Kind regards,

ckush

1 year ago

askgamblers So they are telling me the same thing they told me 1 month earlier. They are telling me to raise refund request with my bank. Which I have already registered and that time period already passed and merchant didn't released the funds. According to their email I have registered another complaint regarding this issue.

@Stake in email you mentioned that you confirmed that the merchant hasn't received the funds.
Could you provide me the proof that merchant hasn't got any funds for that date and time?
As bank has told me that the transaction was successful and funds were transferred to merchant. Like you asked me about my bank statement and other details again and again. Could you provide any proof from merchant that funds were not transferred?

Stake Casino India

• Representative

1 year ago

Dear ckush,

We understand that a timely response is always preferable, and we are sincerely sorry for this inconvenience it may have caused.
The investigation is being conducted by a third-party payment provider, and we have no direct control over their processes.
However, we are actively communicating with them to address your concerns and will keep you informed as soon as we have an update.

Thank you for your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 182 / 182

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Transaction details:
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I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

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