Complaint #119 Stake Casino India

Pending deposit for 1 month

By ckush

1 year ago

I made a deposit transaction on 27 March 2025, 4:41 pm (screenshot attached) of the amount INR4999.50, which is still pending till now. After that, I emailed them regarding this issue the next day, i.e., 28 March, 2025, as they mentioned to wait for 24 hours.

I got a reply on 6 April 2025 that they are checking their system (screenshot attached)

The next mail I got on 16 April 2025(screenshot attached) stated that they have received an update that you need to ask for a refund from the bank. On the same day, I contacted my bank and raised the refund request.

After 8 business days, I contacted them again on 25 April 2025 that I hadn't received the refund as the merchant hadn't released the funds yet. Now the support is telling me to contact another email regarding this(screenshot attached). I am just fed up with this, as they are sending me here and there and not refunding my amount.

AskGamblers, you're my last hope.

Please help me get my money back.

Here are the details of the transaction:

Deposit Date: 27 March 2025, 4:41 pm

Transaction ID: 2563815821

UTR: 545221571614

Amount Deposited: INR 4999.50

Payment Method: Paytm

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case.

Stake Casino India

• Representative

1 year ago

Dear ckush,

As communicated by our payments team, our payment processor has verified that the funds were not received. Given that we possess no record of this transaction being credited to our payment processor, we are unable to intervene or extend further support. Therefore, we highly recommend that you contact your bank and initiate a formal reversal request. They will be best equipped to assist you further with this process.

We appreciate your understanding.

Kind regards,

ckush

1 year ago

askgamblers So they are telling me the same thing they told me 1 month earlier. They are telling me to raise refund request with my bank. Which I have already registered and that time period already passed and merchant didn't released the funds. According to their email I have registered another complaint regarding this issue.

@Stake in email you mentioned that you confirmed that the merchant hasn't received the funds.
Could you provide me the proof that merchant hasn't got any funds for that date and time?
As bank has told me that the transaction was successful and funds were transferred to merchant. Like you asked me about my bank statement and other details again and again. Could you provide any proof from merchant that funds were not transferred?

Stake Casino India

• Representative

1 year ago

Dear ckush,

We understand that a timely response is always preferable, and we are sincerely sorry for this inconvenience it may have caused.
The investigation is being conducted by a third-party payment provider, and we have no direct control over their processes.
However, we are actively communicating with them to address your concerns and will keep you informed as soon as we have an update.

Thank you for your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 175 / 175

Avg. Amount $269

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

Live Chat refusing to provide Ticket ID. [email protected] not responding for 3 days.

Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Withdrawal amount not received in my bank

Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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Withdraw not Received

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I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
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Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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My amount Is basically locked

⚠️ My experience with Stake support.

I initiated an INR withdrawal, which remained pending for approximately 28 days.

After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

The issue is that my account is already in Banking Disabled mode, meaning I cannot withdraw INR.

I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

However, I was informed that they cannot enable INR withdrawals and also cannot convert the balance to cryptocurrency.

They know that my INR is blocked, then why the hell did they return my money In inr in my Stake wallet instead of crypto to simply just LOCK My money

As a result, my funds remain in my account, but I currently have no practical way to access them.

I hope Stake reviews this case and provides a fair solution because customers should not be left with funds that are effectively inaccessible.

If anyone from the Stake team can assist or escalate this matter, I would appreciate your help.

My ID - Klaus51386

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Deposit not received since 72 hours

> I am submitting this complaint against Stake Casino India regarding a deposit of INR 2,000 that has not been credited to my account even after more than 72 hours.

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UTR Number: 617232876328

The payment amount was successfully debited from my bank account, but the deposit has still not been credited to my Stake account. I have contacted Stake support multiple times through email and submitted enquiries with all the required information and payment proof, yet the issue remains unresolved.

As evidence, I have attached proof showing that the payment was successfully sent for INR 1,999.56, which is the exact amount generated by Stake's payment system/barcode for this INR 2,000 deposit. I have also attached a screenshot of the system-generated payment barcode/QR page provided by Stake before payment was made, which clearly shows the same amount of INR 1,999.56. In addition, I have attached the payment receipt and transaction confirmation from my bank.

These documents clearly demonstrate that the payment was made exactly as instructed by Stake's payment system and that the funds were successfully transferred.

Despite providing all of this evidence, Stake closed my enquiry and advised me to request a chargeback from my bank. However, this is not a practical solution, as chargebacks or payment disputes can only be initiated within a limited period after the transaction as per RBI'S guidelines. More than 72 hours have already passed, and no chargeback or refund can now be issued through my bank.

I have made every reasonable effort to resolve this matter directly with Stake, but I have not received any meaningful assistance or resolution. As a result, I am left with no option but to seek help from the AskGamblers Complaint Service.

I respectfully request that AskGamblers investigate this matter and assist in ensuring that my deposit is either credited to my Stake account or refunded in full.

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Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

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Dear AskGamblers Team,

I am requesting your assistance regarding an unpaid withdrawal from Stake Casino India.

I submitted a withdrawal request for INR 8,075 on 4 June 2026, but I have still not received the funds. I have contacted the casino's support multiple times and complied with all their requests, yet the issue remains unresolved.

I have exhausted all available options with the casino and possess complete evidence, including withdrawal records, transaction history, and communication with support.

I have even added screenshot response from bank saying they don't have record of the UTR provided by stake.

Also, You can see my previous withdrawal of 5700 which shows in my bank statement but not the 8075.

I kindly request that AskGamblers investigate this matter and help facilitate the payment of my pending withdrawal.

Details:

* Casino: Stake Casino India (https://stake.ac/)

* Username: < sent to the casino >

* Withdrawal Amount: INR 8,075

* Withdrawal Date: 4 June 2026

Thank you for your assistance.

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