Complaint #149 Stake Casino India

Pending deposit 500INR No Refund either

By QuashX

1 year ago

Dear Stake and Askgamblers,

I made a payment of ₹500 via Google Pay, but the deposit is still pending on Stake Casino India.

Transaction Details:

UPI Transaction ID: 513379424250

Stake transaction ID : 2677844008

It has been 7 Days and I have not received any update despite raising this issue on Stake iOS App via Escalation report on support -- I am very concerned as the funds have already left my wallet, and there has been no resolution or communication from your side.

Please escalate this matter to your technical team immediately. I would appreciate a prompt response and confirmation that my deposit will be credited./

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹500

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

QuashX

1 year ago

I just wanted to let you know that the deposit has successfully arrived in my account.
Thank you for your assistance.

Also this is not a ideal scenario that one has to jump through so many hoops to get to you guys just to respond after 2 days -- I expect smoother processing in the future, especially when it comes to handling deposits promptly. The iOS Stake App (support : Especially for new user is a headache) One cant even reach out via Email as Email support is not used anymore.

Do better.

AskGamblers

• Support Team

1 year ago

Dear @QuashX,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear QuashX,

We apologise for the inconvenience caused, and appreciate your patience during this time.

As you may already be aware, the deposit in question has been successfully credited to your account.

Should you have any further inquiries or concerns, please do not hesitate to contact our support team.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

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