Complaint #188 Stake Casino India

On 10th June 2025, I made a deposit of ₹6000 (INR) to my Stake account

By Raju R.

1 year ago

Hello AskGamblers Team and Stake Support,

I am writing to raise a complaint regarding a deposit issue on Stake Casino India.

On 10th June 2025, I made a deposit of ₹6000 (INR) to my Stake account using UPI. The transaction was **successful** on my bank's side, and the amount was debited immediately.

However, on Stake Casino India, the deposit was initially marked as **"Pending"**, and a few days later it turned to **"Failed"**. Since then, the amount has **neither been credited** to my Stake account, **nor refunded** to my bank account.

Here are the relevant details:

- **Stake Username / Email:** Dev26324

- **Date of Deposit:** 10 June 2025

- **Amount:** ₹6000

- **Payment Method:** UPI

- **Transaction ID / UTR Number:** 385024043994

- **Bank Status:** Successful (confirmed by bank statement)

I have tried reaching out to Stake support multiple times through live chat and Twitter, but have **not received any response or resolution**. It has now been over 10 days, and I am still waiting for either the deposit to be credited or the amount to be refunded.

This issue has caused significant inconvenience and loss of trust. I request Stake Casino India to urgently investigate this matter and resolve it as soon as possible.

I am attaching a screenshot of the bank transaction as proof.

Thank you for your attention.

Regards,

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹6000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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