Complaint #192 Stake Casino India

Money not deposited not refunded

By manoj9392962

1 year ago

Subject: Request for Refund of ₹1,075 deposit not credited Stake Casino Account

Dear Stake Casino Support Team,

I am writing to formally raise a complaint regarding an unresolved issue with my Stake Casino India account. A sum of ₹1,075 has been not credited in my account for over a month now, and despite waiting patiently, I have not received any resolution or refund.

Below are the details of the issue:

Amount: ₹1,075

Date of Transaction:17/05/2025

transaction id/UTR :614183808730

Time: 5:53 pm

Status id : 2689079928

Issue: Funds were deducted from my payment method but have not reflected in my Stake wallet OR funds are stuck and withdrawal is not being processed.

I have tried to reach out through your support channels, but unfortunately, I have not received a satisfactory response or timeframe for resolution. This delay is unacceptable, and I kindly request that this issue be investigated immediately and the pending amount be refunded or credited to my account without further delay.

Please treat this matter with urgency. If I do not receive a response or resolution within the next 7 business days, I will be compelled to escalate the issue to the appropriate consumer protection or financial authorities in India.

Thank you for your attention to this matter. I look forward to your prompt action.

Sincerely,

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹1075

Discussion

AskGamblers

• Support Team

1 year ago

Dear @manoj9392962,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear manoj9392962,

We apologise for the inconvenience caused, and appreciate your patience during this time.

As you may already be aware, we would like to reiterate the message sent by our support team that the transaction in question has been successfully processed to your account.

Should you have any further inquiries or concerns, please do not hesitate to contact our support team.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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