Complaint #192 Stake Casino India

Money not deposited not refunded

By manoj9392962

1 year ago

Subject: Request for Refund of ₹1,075 deposit not credited Stake Casino Account

Dear Stake Casino Support Team,

I am writing to formally raise a complaint regarding an unresolved issue with my Stake Casino India account. A sum of ₹1,075 has been not credited in my account for over a month now, and despite waiting patiently, I have not received any resolution or refund.

Below are the details of the issue:

Amount: ₹1,075

Date of Transaction:17/05/2025

transaction id/UTR :614183808730

Time: 5:53 pm

Status id : 2689079928

Issue: Funds were deducted from my payment method but have not reflected in my Stake wallet OR funds are stuck and withdrawal is not being processed.

I have tried to reach out through your support channels, but unfortunately, I have not received a satisfactory response or timeframe for resolution. This delay is unacceptable, and I kindly request that this issue be investigated immediately and the pending amount be refunded or credited to my account without further delay.

Please treat this matter with urgency. If I do not receive a response or resolution within the next 7 business days, I will be compelled to escalate the issue to the appropriate consumer protection or financial authorities in India.

Thank you for your attention to this matter. I look forward to your prompt action.

Sincerely,

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹1075

Discussion

AskGamblers

• Support Team

1 year ago

Dear @manoj9392962,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear manoj9392962,

We apologise for the inconvenience caused, and appreciate your patience during this time.

As you may already be aware, we would like to reiterate the message sent by our support team that the transaction in question has been successfully processed to your account.

Should you have any further inquiries or concerns, please do not hesitate to contact our support team.

Kind regards,

Stake Casino India Complaint Stats

Resolved 183 / 183

Avg. Amount $262

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

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Hey Stake Team and Askgamblers Team.

I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

Date of withdrawal - 22/07/2026

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- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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