Complaint #82 Stake Casino India

Money debited from bank account but not reflected in stake wallet

By Rahul99993222

1 year ago

It has been over five days since I deposited Rs 1000, but the money was deducted from my account via QR payment and is not reflecting in my stake wallet. I didn't get a refund, and I also emailed the stake support team, but they didn't reply to my mail. It is still showing pending status in transaction section in stake website.

Disputed Casino Stake Casino India

Reason Verification issues

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rahul99993222

1 year ago

Yeah got it thanks. It's resolved.

AskGamblers

• Support Team

1 year ago

Dear @Rahul99993222,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Askgamblers Complaints Team and Rahul99993222,

We would like to reiterate the information provided by our payment team in their message sent yesterday, confirming that transaction ID 2560542849 was successfully completed.
We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

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- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

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I asked their support center, and they are not helping me, replying the same message again and again.

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

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I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

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Kind regards,

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⚠️ My experience with Stake support.

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