Complaint #67 Stake Casino India

Money debited from bank account but does not credited in Stake wallet 2000 INR

By Kalpoza87

1 year ago

Hello sir,

I have added 2,000₹ in Stake, but it is still under process. More than 24 hours have passed, and 2,000 ₹ have been debited from my bank account while not being added to it Stake wallet. It is pending for 3 days

Transaction id:- 2559847604

Time :- 9:41 am

Date:- 26/03/2025

Amount:- 2,000

UTR number:- 590734638261

UPI id :- 6355852960@ybl

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹2000

Discussion

Stake Casino India

• Representative

1 year ago

Dear AskGamblers Complaint Team and Kalpoza87,

We would like to reiterate that the investigation is being conducted by a third-party payment provider, and we have no direct control over their processes. Please rest assured that we have been in constant communication with them, and we will inform you as soon as we receive an update.

We appreciate your understanding.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Kalpoza87,

Thank you for submitting the payment proof to our support team.
As our Support Team mentioned, the issue is currently under investigation with our Payment Provider, and we are awaiting their response.
Please note that since this process involves an external company, we are unable to expedite it.
However, we will keep you informed as soon as we receive any further updates.

We appreciate your understanding.

Kind regards,

Kalpoza87

1 year ago

Already Email send before 5 days

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
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Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
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UTR for ₹1,160 credit: [283422301976]

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Action Needed:
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3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

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I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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Withdraw not Received

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Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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This is completely unacceptable, as the funds have been deducted from my Stake account but have not reached my bank account. I request an immediate investigation into this matter and the prompt release of my funds. If the withdrawal has failed, the amount should be refunded to my Stake account without further delay.
I expect a prompt resolution to this issue. If this matter is not resolved immediately, I will be compelled to escalate it further with the relevant consumer protection and regulatory authorities.

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⚠️ My experience with Stake support.

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After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

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I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

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