Complaint #408 Stake Casino India

INR Withdrawals Not Received and No Clear Reversal Update

By Vicky kumar M.

1 month ago

I am facing an INR withdrawal issue with Stake that is still not resolved.

Stake Username: < sent to the casino >

Withdrawal Details:

1. ₹11,100 – Transaction ID: 3439167193

2. ₹10,000 – Transaction ID: 3439127391

Both withdrawals were made on 29 April 2026 and marked as “Successful” on Stake, but I never received the funds in my bank account.

Later, I realized that I accidentally entered my Aadhaar number instead of my bank account number while making the withdrawals.

I contacted my bank, and they confirmed that no such transactions were received. I also checked the entered details separately, and it seems no valid bank account exists with those details. My bank told me that in such cases the funds are usually refunded back to the sender.

I already contacted Stake support and the payments team and submitted the bank statements they requested. However, several days have passed and I still have not received my balance back or any proper update regarding the reversal process.

I have never faced this type of issue on Stake before, so I genuinely do not know how long this process normally takes.

I am simply requesting that the withdrawal amounts be reversed back to my Stake account since the funds were never received in any valid bank account.

I kindly request AskGamblers to help me get a proper update and resolution from Stake.

Thank you.

Screenshot_2026-05-04-20-15-04-92_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹21100

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VickyMahaseth

• India

1 week ago

Hello
I would like to thank the Stake Payments Team and AskGamblers for their assistance and patience throughout this process.
I am happy to confirm that both withdrawal amounts have now been successfully reversed and returned.
I appreciate all the efforts made to investigate and resolve this matter. Although the process took some time, I am grateful that a positive resolution was reached in the end.
Thank you once again to everyone involved for your support and assistance.

VickyMahaseth

• India

1 week ago

I understand that the incorrect details were entered by mistake from my side, and I appreciate your continued efforts to follow up with the payment provider.
I sincerely hope the funds can still be recovered, especially since one of the withdrawals made using the same incorrect details was already successfully reversed.
I will wait for your next update and appreciate any progress you can share regarding the retrieval of the remaining funds. Thank you

Stake Casino India

• Representative

2 weeks ago

Dear VickyMahaseth,

Thank you for your patience, and we sincerely understand your frustration regarding this matter. Please rest assured that our payments team is doing everything possible to resolve it as quickly as possible.

While we fully understand your concern, we must respectfully clarify that the bank details submitted for this withdrawal request were entered incorrectly at the time of the request. As the funds were processed according to the details provided, this falls outside of our control.

Please be assured that we will continue to follow up and do our utmost to retrieve the funds. However, we kindly ask for your understanding that, once a transaction has been concluded and approved by the bank, the options available to us are limited.

We will update you as soon as we receive any further information from our payment provider.

Kind regards,

Stake Casino India Complaint Stats

Resolved 169 / 169

Avg. Amount $276

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

Deposit not received since 72 hours

> I am submitting this complaint against Stake Casino India regarding a deposit of INR 2,000 that has not been credited to my account even after more than 72 hours.

Stake Transaction ID: 3541325682
UTR Number: 617232876328

The payment amount was successfully debited from my bank account, but the deposit has still not been credited to my Stake account. I have contacted Stake support multiple times through email and submitted enquiries with all the required information and payment proof, yet the issue remains unresolved.

As evidence, I have attached proof showing that the payment was successfully sent for INR 1,999.56, which is the exact amount generated by Stake's payment system/barcode for this INR 2,000 deposit. I have also attached a screenshot of the system-generated payment barcode/QR page provided by Stake before payment was made, which clearly shows the same amount of INR 1,999.56. In addition, I have attached the payment receipt and transaction confirmation from my bank.

These documents clearly demonstrate that the payment was made exactly as instructed by Stake's payment system and that the funds were successfully transferred.

Despite providing all of this evidence, Stake closed my enquiry and advised me to request a chargeback from my bank. However, this is not a practical solution, as chargebacks or payment disputes can only be initiated within a limited period after the transaction as per RBI'S guidelines. More than 72 hours have already passed, and no chargeback or refund can now be issued through my bank.

I have made every reasonable effort to resolve this matter directly with Stake, but I have not received any meaningful assistance or resolution. As a result, I am left with no option but to seek help from the AskGamblers Complaint Service.

I respectfully request that AskGamblers investigate this matter and assist in ensuring that my deposit is either credited to my Stake account or refunded in full.

Thank you for your time and assistance.

81h left

₹2,000

Withdrawal not received yet from 1 week

This casino is now frustrating me, my withdrawal is still pending and the casino support team doesn’t reply, first they replied saying to wait till turn around time and now they are not replying and neither the money is sent its 15200 inr pending from last week. I am trying to connect with them but no response they are just not willing to resolve the issue

Resolved

₹15,200

Withdrawal amount still not credited in bank account after 3 business days

Withdrawal Amount still not credited in bank account after 3 business days

Transaction details: Date: 6/11/2026

-₹8,340.00

Status: Successful transaction id :3522739201

Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

Please resolve the issue at the earliest

Resolved

₹8,340

Pending withdrawal of 8075

Dear AskGamblers Team,

I am requesting your assistance regarding an unpaid withdrawal from Stake Casino India.

I submitted a withdrawal request for INR 8,075 on 4 June 2026, but I have still not received the funds. I have contacted the casino's support multiple times and complied with all their requests, yet the issue remains unresolved.

I have exhausted all available options with the casino and possess complete evidence, including withdrawal records, transaction history, and communication with support.

I have even added screenshot response from bank saying they don't have record of the UTR provided by stake.

Also, You can see my previous withdrawal of 5700 which shows in my bank statement but not the 8075.

I kindly request that AskGamblers investigate this matter and help facilitate the payment of my pending withdrawal.

Details:

* Casino: Stake Casino India (https://stake.ac/)

* Username: < sent to the casino >

* Withdrawal Amount: INR 8,075

* Withdrawal Date: 4 June 2026

Thank you for your assistance.

Regards,

92h left

₹8,075

Delayed Stake Withdrawal

Dear AskGamblers Team,

I am filing this official complaint against Stake Casino regarding a severe delay in my withdrawal request, which has been pending since 16th May 2026.

Casino Username: < sent to the casino >

User ID: < sent to the casino >

Withdrawal Request Date: 16th May 2026

Payment Method: INR / Local Bank Transfer

I am an Affiliate Partner for Stake and have actively promoted their platform, bringing in multiple players and revenue. However, my own legitimate payout is being withheld without any valid justification.

Two weeks ago, Stake Support requested additional verification documents, including my personal bank statements. I fully cooperated and submitted all clean, authentic proofs immediately. There is absolutely nothing pending or unverified from my side.

Despite this, my funds have been stuck for over 14 days. Whenever I contact their Live Chat, they tell me to check my email. Whenever I email them, I receive generic, automated responses asking me to 'patiently wait' due to 'INR payment provider reviews.' Fourteen days is an completely unacceptable timeframe for an intermediary payment check, especially when I am facing a real-life financial emergency.

Furthermore, when I posted my honest experience on Trustpilot, Stake reported and got my review removed to suppress this issue.

Since they refuse to provide a concrete timeline or transparent update through their direct channels, I am forced to bring this matter to AskGamblers. I request Stake Management to escalate this ticket to their Senior Finance/Compliance Head, clear the intermediary hold, and release my funds immediately. I have attached screenshots of the pending transaction, my submitted documents, and their repetitive support responses as proof."

Resolved

₹2,700

Withdrawal 20187 Not Received Since 11 May No UTR and No Resolution

Complaint Title

Stake Casino India Withdrawal ₹20,187 Not Received Since 11 May No UTR Provided

Complaint Details

I am submitting this complaint again under the correct casino name (Stake Casino India) as my previous complaint was rejected due to incorrect selection.

I am facing an unresolved withdrawal issue of 20,187 initiated on 11th May (Transaction ID 3463972891) which has still not been credited to my bank account.

My bank (SBI) has clearly confirmed that no such transaction has been received. Despite multiple follow-ups, Stake has failed to provide a valid UTR/reference number that would allow the bank to trace the transaction.

Instead of addressing the missing payment, their support team keeps repeating the same template responses regarding bank statement requirements. However, SBI statements are always password-protected by default, and removing the password results in the document being considered edited, which they also reject.

This creates an impossible situation where I am unable to provide a document that meets their criteria.

I have also offered to provide a signed and stamped bank statement from the branch to ensure authenticity, but this has not been properly acknowledged.

I have fully cooperated with all requests, yet my issue remains unresolved.

I kindly request AskGamblers to intervene and help resolve this matter by ensuring that Stake either

1. Provides a valid UTR reference number for the transaction, OR

2. Re processes the withdrawal amount immediately

Account Details

< sent to the casino >

Transaction Details

Amount: 20,187

Date 11 May

Transaction ID 3463972891

I am attaching all relevant proofs, including communication with support and bank confirmation.

Thank you.

Rejected

₹20,187

Missing deposit of 1000 INR not credited to account

I made a deposit of ₹1000 to my Stake account, but the amount has not been credited yet. The payment was successfully completed from my side, and the money has already been deducted from my bank account.

I have checked my Stake account balance and transaction history, but the deposit is not showing. This is causing inconvenience as I am unable to use the funds.

I kindly request you to please check this issue and credit the ₹1000 to my account as soon as possible. I can provide payment proof

Transaction I'd - T2605022102129792669216

UTR No - 559608493642

Rejected

₹1,000

Withdrawal 28064 INR not received

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transaction. Although transaction is marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

**Transaction ID:** 3433154422

**Amount:** ₹28064

**Date and Time:** 25st April 2026

**Status:** Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Resolved

Account got in banking disabled mode

Dear Stake Support Team,

I am writing to seek assistance regarding my account, as I am currently unable to withdraw my balance of ₹28,699.81.

When attempting to use the withdrawal feature for local currency, I received a notification stating: "Your account has been placed in banking disabled mode."

Could you please help me to withdraw my funds and what steps are required to re-enable local currency withdrawals? If there is any additional verification or documentation needed from my side to resolve this, please let me know.

I would appreciate a review of my account status so I can manage my funds effectively.

Thank you for your time and assistance.

Best regards,
Luxsh

Resolved

₹28,700

Inr withdrawal not received

I am writing to report an issue regarding an INR withdrawal that has not been credited to my bank account.

The withdrawal was processed on 26 April 2026 for ₹20,699.55, and I was provided with the UTR number 611698734649. As of today (3 May 2026), I have still not received the amount in my bank account.

This delay is far beyond the expected processing time. I have checked my bank account multiple times, and there is no record of this transaction being credited.

Additionally, I have tried contacting customer support several times, but I have not received any proper response. I also reached out via payments@stake (or the relevant payment support email), but there has been no reply from their side.

This lack of communication and delay in payment is very concerning. I request immediate investigation into this matter and a clear update on the status of my funds.

If the transaction has been processed, I request valid proof that can be verified with my bank. If not, I expect the amount to be reprocessed or refunded as soon as possible.

I hope this issue is resolved quickly.

Regards,

Resolved