Casino Complaints

Inr withdrawal problem


7 months ago

Dear sir/madam, I withdrew my funds from Stake on12/03/2026 but didn’t received my funds till now 24/03/2026. Please solve this issue, I urgently need this money. My transaction id is 3342673124 and I provided them my bank statement and they are saying we are solving your issue but today is 4 days, thatofficially passed and they are only saying: we are solving your case but my money is not recredited in my stake account or bak account.

Disputed Casino Stake Casino India

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the player didn't submit the right credentials at the casino. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-1
Sorry for inconvenience plaese close this compalint unfortunately i not sumbit the actual email
User name
Dear AskGamblers Team,

We would like to inform you that we are unable to proceed with the review of this case.

The user has contacted us using an email address that does not correspond to the account associated with this complaint. For security and privacy reasons, we are unable to disclose or discuss any account-related information unless the request is made from the registered email address linked to the account in question.

As such, we cannot verify ownership of the account nor provide any details regarding the matter raised.

We kindly request that this complaint be rejected, as we are unable to assist further without proper account verification from the user's registered contact details.

Kind regards,
User name

Dear @Vanshpannu22,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Stake Casino India Complaint Stats

Resolved 193 / 193
Avg. Amount $258
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 95 out of 95 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Freakspin
COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (122)

Stake Casino India Complaints

See all complaints for this casino
Delayed payment from the casino

Stake.com Withdrawal Issue — ₹38,000 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

Thank you to anyone who can offer guidance on the appropriate next steps.

Status solved Resolved
₹38,000
19998 UPI deposit not credited despite beneficiary bank confirming credit
I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.
Status solved Resolved