Complaint #232 Stake Casino India

INR not credited 15000

By Madliberat0r

11 months ago

Hello,

I tried to deposit 15000 INR in my stake account.

The transaction done via UPI was successful but the money was not credited to my stake account. Transaction was showing to be 'pending'.

An enquiry was raised after 24 hours which still shows 'reviewing' after 10 days have passed. The transaction now shows 'failed'. There has been no update from the stake team and their email services have been discontinued.

It is a huge amount for me.

Any help in resolution would be appreciated.

Thank you

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Madliberat0r

11 months ago

The complaint got resolved! Thank you!

AskGamblers

• Support Team

11 months ago

Dear @Madliberat0r,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

11 months ago

Dear Madliberat0r,

After reviewing your case and the transaction, we can confirm that the funds have already been credited to your account and that the deposit was successful.

If you have any other questions or concerns, please let us know.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

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- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

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Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
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My Stake username is rajroshan316.

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I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

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Kind regards,

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⚠️ My experience with Stake support.

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* Enable a one-time INR withdrawal, or

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