Complaint #209 Stake Casino India

INR deposit successful but not usable

By Hemant0329

11 months ago

Dear AskGamblers Support,

I am raising a formal complaint against Stake.com due to an unresolved issue involving a deposit made through INR (Indian Rupees).

Issue Summary:

On 8th July 2025, I deposited ₹500 INR to my Stake account using UPI via Paytm. The amount was successfully deducted from my bank account and credited to my Stake account (Transaction ID: 2809529032, UTR: 518922229295).

However, when I attempted to use the funds to place bets on the casino, I was unable to proceed. Upon contacting Stake support, I was informed that INR transactions are no longer supported due to restrictions from their third-party payment provider.

Concerns:

• No warning or notice was provided during the deposit process about INR being unusable.

• My friend’s Stake account still works with INR transactions, which proves this is not a region-wide issue but rather account-specific.

• Stake has offered no option for refund, withdrawal, or reversal of the funds.

• My ₹500 INR is now stuck in the account with no way to use or retrieve it.

What I Am Requesting:

• Either a full refund of the ₹500 INR back to my original payment method OR

• Immediate removal of the INR restriction from my Stake account

Account and Transaction Details:

• Stake Username: < sent to the casino >

• Transaction ID: 2809529032

• UTR Number: 518922229295

• Deposit Date & Time: 8th July 2025, 5:17 PM

• Payment Method: UPI via Paytm

• Deposit Amount: ₹500 INR

Despite reaching out to Stake’s customer support, the issue remains unresolved. I respectfully request AskGamblers to assist in getting my money refunded or my account unlocked for INR use.

Thank you for your help.

Disputed Casino Stake Casino India

Reason Other

Amount ₹500

Discussion

AskGamblers

• Support Team

11 months ago

Dear @Hemant0329,

The AskGamblers Complaint Team is kindly asking you to assist the Stake Casino India team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India

• Representative

11 months ago

Dear Hemant0329,

Thank you for the information provided.

In order for us to proceed with the escalation of your case, it is essential that you submit an official document issued by your bank confirming that the chargeback related to this transaction has been successfully withdrawn.

The document must clearly state the transaction details and explicitly confirm the removal of the chargeback in question.

Once we receive this documentation, we will be able to provide you with further instructions regarding the next steps.

Kind regards,

Hemant0329

11 months ago

Hello AskGamblers Team,

I deposited ₹500 on Stake, and I understand that applying for a chargeback is against their rules. However, I have now cancelled the chargeback through my bank.

While I do not have official documentation from my bank, I kindly request Stake to verify the cancellation directly with their payment provider. I acted in good faith and followed the process to reverse the chargeback as soon as I became aware of the rule.

I respectfully ask Stake to consider my case and reinstate my account now that the issue has been resolved from my side.

Thank you for your support.

Best regards,

AskGamblers

• Support Team

11 months ago

Dear @Hemant0329,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required charback cancellation request has already been sent to the Stake Casino India team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India Complaint Stats

Resolved 172 / 172

Avg. Amount $272

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

My amount Is basically locked

⚠️ My experience with Stake support.

I initiated an INR withdrawal, which remained pending for approximately 28 days.

After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

The issue is that my account is already in Banking Disabled mode, meaning I cannot withdraw INR.

I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

However, I was informed that they cannot enable INR withdrawals and also cannot convert the balance to cryptocurrency.

They know that my INR is blocked, then why the hell did they return my money In inr in my Stake wallet instead of crypto to simply just LOCK My money

As a result, my funds remain in my account, but I currently have no practical way to access them.

I hope Stake reviews this case and provides a fair solution because customers should not be left with funds that are effectively inaccessible.

If anyone from the Stake team can assist or escalate this matter, I would appreciate your help.

My ID - Klaus51386

Resolved

Deposit not received since 72 hours

> I am submitting this complaint against Stake Casino India regarding a deposit of INR 2,000 that has not been credited to my account even after more than 72 hours.

Stake Transaction ID: 3541325682
UTR Number: 617232876328

The payment amount was successfully debited from my bank account, but the deposit has still not been credited to my Stake account. I have contacted Stake support multiple times through email and submitted enquiries with all the required information and payment proof, yet the issue remains unresolved.

As evidence, I have attached proof showing that the payment was successfully sent for INR 1,999.56, which is the exact amount generated by Stake's payment system/barcode for this INR 2,000 deposit. I have also attached a screenshot of the system-generated payment barcode/QR page provided by Stake before payment was made, which clearly shows the same amount of INR 1,999.56. In addition, I have attached the payment receipt and transaction confirmation from my bank.

These documents clearly demonstrate that the payment was made exactly as instructed by Stake's payment system and that the funds were successfully transferred.

Despite providing all of this evidence, Stake closed my enquiry and advised me to request a chargeback from my bank. However, this is not a practical solution, as chargebacks or payment disputes can only be initiated within a limited period after the transaction as per RBI'S guidelines. More than 72 hours have already passed, and no chargeback or refund can now be issued through my bank.

I have made every reasonable effort to resolve this matter directly with Stake, but I have not received any meaningful assistance or resolution. As a result, I am left with no option but to seek help from the AskGamblers Complaint Service.

I respectfully request that AskGamblers investigate this matter and assist in ensuring that my deposit is either credited to my Stake account or refunded in full.

Thank you for your time and assistance.

Resolved

Withdrawal not received yet from 1 week

This casino is now frustrating me, my withdrawal is still pending and the casino support team doesn’t reply, first they replied saying to wait till turn around time and now they are not replying and neither the money is sent its 15200 inr pending from last week. I am trying to connect with them but no response they are just not willing to resolve the issue

Resolved

₹15,200

Withdrawal amount still not credited in bank account after 3 business days

Withdrawal Amount still not credited in bank account after 3 business days

Transaction details: Date: 6/11/2026

-₹8,340.00

Status: Successful transaction id :3522739201

Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

Please resolve the issue at the earliest

Resolved

₹8,340

Pending withdrawal of 8075

Dear AskGamblers Team,

I am requesting your assistance regarding an unpaid withdrawal from Stake Casino India.

I submitted a withdrawal request for INR 8,075 on 4 June 2026, but I have still not received the funds. I have contacted the casino's support multiple times and complied with all their requests, yet the issue remains unresolved.

I have exhausted all available options with the casino and possess complete evidence, including withdrawal records, transaction history, and communication with support.

I have even added screenshot response from bank saying they don't have record of the UTR provided by stake.

Also, You can see my previous withdrawal of 5700 which shows in my bank statement but not the 8075.

I kindly request that AskGamblers investigate this matter and help facilitate the payment of my pending withdrawal.

Details:

* Casino: Stake Casino India (https://stake.ac/)

* Username: < sent to the casino >

* Withdrawal Amount: INR 8,075

* Withdrawal Date: 4 June 2026

Thank you for your assistance.

Regards,

Resolved

₹8,075

Delayed Stake Withdrawal

Dear AskGamblers Team,

I am filing this official complaint against Stake Casino regarding a severe delay in my withdrawal request, which has been pending since 16th May 2026.

Casino Username: < sent to the casino >

User ID: < sent to the casino >

Withdrawal Request Date: 16th May 2026

Payment Method: INR / Local Bank Transfer

I am an Affiliate Partner for Stake and have actively promoted their platform, bringing in multiple players and revenue. However, my own legitimate payout is being withheld without any valid justification.

Two weeks ago, Stake Support requested additional verification documents, including my personal bank statements. I fully cooperated and submitted all clean, authentic proofs immediately. There is absolutely nothing pending or unverified from my side.

Despite this, my funds have been stuck for over 14 days. Whenever I contact their Live Chat, they tell me to check my email. Whenever I email them, I receive generic, automated responses asking me to 'patiently wait' due to 'INR payment provider reviews.' Fourteen days is an completely unacceptable timeframe for an intermediary payment check, especially when I am facing a real-life financial emergency.

Furthermore, when I posted my honest experience on Trustpilot, Stake reported and got my review removed to suppress this issue.

Since they refuse to provide a concrete timeline or transparent update through their direct channels, I am forced to bring this matter to AskGamblers. I request Stake Management to escalate this ticket to their Senior Finance/Compliance Head, clear the intermediary hold, and release my funds immediately. I have attached screenshots of the pending transaction, my submitted documents, and their repetitive support responses as proof."

Resolved

₹2,700

Withdrawal 20187 Not Received Since 11 May No UTR and No Resolution

Complaint Title

Stake Casino India Withdrawal ₹20,187 Not Received Since 11 May No UTR Provided

Complaint Details

I am submitting this complaint again under the correct casino name (Stake Casino India) as my previous complaint was rejected due to incorrect selection.

I am facing an unresolved withdrawal issue of 20,187 initiated on 11th May (Transaction ID 3463972891) which has still not been credited to my bank account.

My bank (SBI) has clearly confirmed that no such transaction has been received. Despite multiple follow-ups, Stake has failed to provide a valid UTR/reference number that would allow the bank to trace the transaction.

Instead of addressing the missing payment, their support team keeps repeating the same template responses regarding bank statement requirements. However, SBI statements are always password-protected by default, and removing the password results in the document being considered edited, which they also reject.

This creates an impossible situation where I am unable to provide a document that meets their criteria.

I have also offered to provide a signed and stamped bank statement from the branch to ensure authenticity, but this has not been properly acknowledged.

I have fully cooperated with all requests, yet my issue remains unresolved.

I kindly request AskGamblers to intervene and help resolve this matter by ensuring that Stake either

1. Provides a valid UTR reference number for the transaction, OR

2. Re processes the withdrawal amount immediately

Account Details

< sent to the casino >

Transaction Details

Amount: 20,187

Date 11 May

Transaction ID 3463972891

I am attaching all relevant proofs, including communication with support and bank confirmation.

Thank you.

Rejected

₹20,187

Missing deposit of 1000 INR not credited to account

I made a deposit of ₹1000 to my Stake account, but the amount has not been credited yet. The payment was successfully completed from my side, and the money has already been deducted from my bank account.

I have checked my Stake account balance and transaction history, but the deposit is not showing. This is causing inconvenience as I am unable to use the funds.

I kindly request you to please check this issue and credit the ₹1000 to my account as soon as possible. I can provide payment proof

Transaction I'd - T2605022102129792669216

UTR No - 559608493642

Rejected

₹1,000

Withdrawal 28064 INR not received

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transaction. Although transaction is marked as “successful” on the Stake platform, I have not received the funds in my bank account.

Despite multiple attempts to contact Stake’s customer support, I have not received any response or resolution.

Below are the details of the transactions:

**Transaction ID:** 3433154422

**Amount:** ₹28064

**Date and Time:** 25st April 2026

**Status:** Successful

I kindly request your assistance in investigating this matter and helping me recover my funds at the earliest.

Thank you for your support.

Resolved

INR Withdrawals Not Received and No Clear Reversal Update

I am facing an INR withdrawal issue with Stake that is still not resolved.

Stake Username: < sent to the casino >

Withdrawal Details:

1. ₹11,100 – Transaction ID: 3439167193

2. ₹10,000 – Transaction ID: 3439127391

Both withdrawals were made on 29 April 2026 and marked as “Successful” on Stake, but I never received the funds in my bank account.

Later, I realized that I accidentally entered my Aadhaar number instead of my bank account number while making the withdrawals.

I contacted my bank, and they confirmed that no such transactions were received. I also checked the entered details separately, and it seems no valid bank account exists with those details. My bank told me that in such cases the funds are usually refunded back to the sender.

I already contacted Stake support and the payments team and submitted the bank statements they requested. However, several days have passed and I still have not received my balance back or any proper update regarding the reversal process.

I have never faced this type of issue on Stake before, so I genuinely do not know how long this process normally takes.

I am simply requesting that the withdrawal amounts be reversed back to my Stake account since the funds were never received in any valid bank account.

I kindly request AskGamblers to help me get a proper update and resolution from Stake.

Thank you.

Resolved

₹21,100