Complaint #209 Stake Casino India

INR deposit successful but not usable

By Hemant0329

1 year ago

Dear AskGamblers Support,

I am raising a formal complaint against Stake.com due to an unresolved issue involving a deposit made through INR (Indian Rupees).

Issue Summary:

On 8th July 2025, I deposited ₹500 INR to my Stake account using UPI via Paytm. The amount was successfully deducted from my bank account and credited to my Stake account (Transaction ID: 2809529032, UTR: 518922229295).

However, when I attempted to use the funds to place bets on the casino, I was unable to proceed. Upon contacting Stake support, I was informed that INR transactions are no longer supported due to restrictions from their third-party payment provider.

Concerns:

• No warning or notice was provided during the deposit process about INR being unusable.

• My friend’s Stake account still works with INR transactions, which proves this is not a region-wide issue but rather account-specific.

• Stake has offered no option for refund, withdrawal, or reversal of the funds.

• My ₹500 INR is now stuck in the account with no way to use or retrieve it.

What I Am Requesting:

• Either a full refund of the ₹500 INR back to my original payment method OR

• Immediate removal of the INR restriction from my Stake account

Account and Transaction Details:

• Stake Username: < sent to the casino >

• Transaction ID: 2809529032

• UTR Number: 518922229295

• Deposit Date & Time: 8th July 2025, 5:17 PM

• Payment Method: UPI via Paytm

• Deposit Amount: ₹500 INR

Despite reaching out to Stake’s customer support, the issue remains unresolved. I respectfully request AskGamblers to assist in getting my money refunded or my account unlocked for INR use.

Thank you for your help.

Disputed Casino Stake Casino India

Reason Other

Amount ₹500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Hemant0329,

The AskGamblers Complaint Team is kindly asking you to assist the Stake Casino India team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Hemant0329,

Thank you for the information provided.

In order for us to proceed with the escalation of your case, it is essential that you submit an official document issued by your bank confirming that the chargeback related to this transaction has been successfully withdrawn.

The document must clearly state the transaction details and explicitly confirm the removal of the chargeback in question.

Once we receive this documentation, we will be able to provide you with further instructions regarding the next steps.

Kind regards,

Hemant0329

1 year ago

Hello AskGamblers Team,

I deposited ₹500 on Stake, and I understand that applying for a chargeback is against their rules. However, I have now cancelled the chargeback through my bank.

While I do not have official documentation from my bank, I kindly request Stake to verify the cancellation directly with their payment provider. I acted in good faith and followed the process to reverse the chargeback as soon as I became aware of the rule.

I respectfully ask Stake to consider my case and reinstate my account now that the issue has been resolved from my side.

Thank you for your support.

Best regards,

AskGamblers

• Support Team

1 year ago

Dear @Hemant0329,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required charback cancellation request has already been sent to the Stake Casino India team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India Complaint Stats

Resolved 185 / 185

Avg. Amount $261

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

Deposit Review Unsolved for more than month

Transaction ID: 3593628383
Inquiry ID: AaV4hWtDAgjn-Ary
Deposit was made and payment was successful but my stake account didn't credit. Transaction was made at 4:51 PM 7/21/2026 now it's been nearly one and half month but inquiry is still in reviewing process. I have contacted support team but only reply I get is escalation process is in review we don't have any access to it, so can wait and they don't know when there is going to be any update or even where process has reached. Inquiry team doesn't even know why it's taking this much time they said review process has been sent to our team only they can have any update.
Can you please solve this issue.

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₹20,000

Verified account locked in banking disabled mode with 13014 INR balance

My account on Stake is fully verified

The platform has placed my account into 'banking disabled mode' due to their third-party payment provider restrictions in India.

I have a legitimate remaining cash balance of 13,000 INR. Internal live support has refused to help me withdraw my funds, stating, 'there is nothing we can do on our end,' and closing my tickets when I ask for a supervisor.

Under Stake's regulatory framework, a technical breakdown of an automated payment gateway does not give the operator the right to permanently trap or forfeit a verified player's money.

Since automated INR withdrawals are offline, I am requesting that a Stake corporate manager manually settle my 13,000 INR balance. I will accept a manual bank payout via IMPS or a backend conversion into Litecoin (ltc) or USDT credited to my account so I can withdraw.

All identity and address verifications are already fully approved on my profile

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Withdrawal marked successfully but not credited

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Support stated they are 'checking with the payment provider' and have completely ignored my emails for 4 days without providing a UTR number or Ticket ID not resolved and not responding, completely ignoring.

41h left

₹40,520

19998 UPI deposit not credited despite beneficiary bank confirming credit

I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

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Bank mode is disabled

At first I withdrew my money amount 49000, 17000, 20000 etc all the others amount credited to my bank but 49000 didn't when I complained to live support they told me payment provider has paid me and told me to contact there payment team through email and I did. They told me they will check and they also said they have disabled my banking mode. And today I checked my stake account 49000 inr was returned to my stake account I was shocked and happy but when I tried to withdraw it it said I cannot withdraw my money nor I can play with it so I asked live support they said they have nothing to do with it.. I want to withdraw my money 49000 inr is soo big for us it was biggest win in 2 years so please help me to withdraw my money please i beg you

Resolved

₹49,000

Stake Withdrawal is not received INR

Hey Stake Team and Askgamblers Team.

I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

Date of withdrawal - 22/07/2026

Transaction ID - 3594290374

Resolved

₹19,000

Withdrawal of 19080 not received

Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

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₹19,080

Deposited money 20k not received

Deposit of 20,000 INR was made Transaction ID: 3593646371 and I sent payment through Upi and money was sent to payment provider but my account didn't credit. I was told to wait 24 hours after that I placed inquiry in which they say that we didn't receive any money and they told me to contact my bank for reversal. But thing is my bank says money has been sent successfully and if there is any issue its on receiving end. I can provide all details of transaction like UTR, bank statement. Stake isn't helping they again and again say only one thing to get reversal from your bank. Password for Bank Statement is 3441000100057357.

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Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

Resolved

Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

Live Chat refusing to provide Ticket ID. [email protected] not responding for 3 days.

Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

Resolved

₹10,441