Complaint #289 Stake Casino India

False Accusations of Incorrect Bank Details

By Zam04

6 months ago

Message on forum

Dear AskGamblers Team,
I am writing this with great distress and hope for your intervention. I am a verified user of Stake.com (Username: Zam04). I am currently facing a nightmare where Stake is withholding my funds totaling ₹99,499 and subjecting me to extreme mental harassment.
The Details of the Transactions (Date: 16/01/2026):
Transaction ID: 3225406536 | Amount: ₹49,999.00 | Provided UTR: 336596270166
Transaction ID: 3225417443 | Amount: ₹49,500.00 | Provided UTR: 601692356519
The Core Issues:
False Claims: For Transaction ID 3225406536, Stake support is falsely claiming that I entered the wrong bank details. However, the Withdrawal Receipt provided by Stake itself shows my correct bank information. I have been using these same details for over a year without any issues.
Invalid UTRs: I personally visited my bank branches to verify the UTRs mentioned above. My bank has officially confirmed that no such funds have entered their system and these transactions were never completed by the sender's bank.
Proof Ignored: I have provided Stake with my official bank statements showing zero credit, but they continue to ignore the evidence and send me scripted, automated replies.
Refusal of Transparency: When I requested an official 'Bank-Stamped Outward Remittance Advice,' Stake flatly refused to provide any proof that the money actually left their bank account.
Mental Harassment:
This situation has caused me immense mental torture and financial stress. I am being ignored by their support team, who simply tell me to 'refer to previous messages' which offer no solution.
My Request to AskGamblers:
I beg the AskGamblers team to please look into this case. Stake is holding my hard-earned money and refusing to take responsibility for their failing payment provider.
I request a full refund of ₹99,499 to my Stake Vault or a manual payout via Crypto.
I also request the team to consider the mental agony I have faced due to their deceptive support practices.
I am attaching the withdrawal receipts (showing correct details), my bank statement, and the chat transcripts where they refused to provide proof.

Disputed Casino Stake Casino India

Reason Refund declined

Amount ₹99499

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Zam04

5 months ago

Case Status: Resolved

First of all, a big thank you to the AskGamblers team for providing this platform. It was only after I provided the official bank confirmation from Airtel Payments Bank (Ticket No: 4770296424322-1) that Stake finally acknowledged the error and returned my funds to my balance.
A message to Stake Casino:
While I am glad to have my money back after 25 days of struggle, you seriously need to investigate or change your local payment providers in India.

Systemic Failures: My bank confirmed that UTR 336596270166 was sent to a stranger named Multani Nasiruddin instead of my account. This is a massive security and process failure.

Indian User Sentiment: Most Indian users are facing severe issues with deposits getting stuck and withdrawals being wrongly marked as 'Successful'.

The Challenge: If you doubt the frustration of your Indian community, I challenge you to run a poll/voting session for Indian users regarding your INR gateway. You will see how many people are suffering because of your provider's incompetence or scams.
Stake, please fix your Indian gateway before you lose the trust of an entire market. My case is resolved, but thousands are still struggling.

Regards,
Zameer

AskGamblers

• Support Team

5 months ago

Dear @Zam04,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

5 months ago

Dear Zam04,

Thank you for your patience while we investigated your case.

Following a further review, our payment provider has confirmed that the transaction (ID:322***536) was rejected. We can also confirm that the funds have now been successfully reversed to your Stake account under transaction ID:328***250.

You can verify this in your withdrawal history here:
https://stake.com/transactions/withdrawals/banking

If you have any further questions or concerns, please don't hesitate to reach out.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

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Money debited from account but not credited in Stake Account

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- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
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Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

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Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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Withdraw not Received

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I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
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Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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This is completely unacceptable, as the funds have been deducted from my Stake account but have not reached my bank account. I request an immediate investigation into this matter and the prompt release of my funds. If the withdrawal has failed, the amount should be refunded to my Stake account without further delay.
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⚠️ My experience with Stake support.

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After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

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I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

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