Complaint #120 Stake Casino India

Deposited amount 1000 INR not credited in Stake Casino India Online

By MoneeyPlease

1 year ago

I had made an INR deposit via the payment method suggested by Stake.com, but it has been 7 days and the deposit is still not credited.

I have tried reaching out to the support team, but haven’t received any response.

Here are the details of the deposit:

Transaction no: 2614797198

Payment UTR no: 73937576123.

I have attached the payment screenshot below.

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @MoneeyPlease,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear MoneeyPlease,

As you may already be aware, we would like to reiterate the update provided by our customer support: the deposit associated with the Stake transaction ID 2614767505 has been successfully credited to your account, not the Stake transaction ID 2614797198.

Should you have any questions regarding this transaction, please don't hesitate to contact us.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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Stake account username: <removed>

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