Complaint #166 Stake Casino India

Deposit pending for more then a month 500 INR

By rachita

1 year ago

Subject: Urgent Complaint: ₹500 Deposit Still Pending Since April 24, 2025 (Transaction ID: 2633077245)

Message:

Dear AskGamblers Support Team,

I am reaching out to file a complaint regarding a failed deposit transaction that has remained unresolved for over a month. On April 24, 2025, at around 3:00 PM, I attempted to deposit ₹500 into my Stake account. However, the transaction is still showing as "pending", and the funds have neither been credited to my Stake account nor returned to my bank account.

Despite contacting Stake support via live chat, I was told that they have no idea when or if the funds will arrive, which is extremely frustrating and unprofessional. This lack of resolution and clarity has caused me inconvenience and concern.

Here are the relevant details:

Stake ID: rachitame7

Transaction ID: 2633077245

Deposit Amount: ₹500

Date & Time of Deposit: April 24, 2025, at approximately 3:00 PM

Current Status: Still showing as "pending"

Issue: Funds not received in either my bank account or Stake account

Response from Stake Support: No clear timeframe provided for resolution

I will also attach screenshots of my conversation with Stake's live chat support to support my complaint.

I kindly request your assistance in escalating this matter and helping ensure that the funds are either credited to my Stake account or refunded to my bank account at the earliest.

Thank you for your support.

Sincerely,

Stake ID: rachitame7

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @rachita,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear rachita,

Thank you for your patience during this time. We just got an update regarding this case.

After a thorough review by our payment provider, it was conclusively determined that the funds from your transaction never reached us. This suggests that the transaction may not have been fully processed by your bank.
As we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.

We appreciate your understanding.

Kind regards,

Stake Casino India

• Representative

1 year ago

Dear AskGamblers Complaint Team and rachita,

We regret to inform you that we have not received any updates from our payment provider yet.
As previously mentioned, the investigation is being carried out by a third-party payment provider, and we do not have direct control over their procedures.
Nonetheless, we are actively following up with them to address your concerns and will keep you informed as soon as we receive any updates.

We understand that this situation may be frustrating, and we truly appreciate your patience and understanding.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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