Casino Complaints

Deposit pending for more then a month 500 INR


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By rachita
1 year ago

Subject: Urgent Complaint: ₹500 Deposit Still Pending Since April 24, 2025 (Transaction ID: 2633077245)

Message:

Dear AskGamblers Support Team,

I am reaching out to file a complaint regarding a failed deposit transaction that has remained unresolved for over a month. On April 24, 2025, at around 3:00 PM, I attempted to deposit ₹500 into my Stake account. However, the transaction is still showing as "pending", and the funds have neither been credited to my Stake account nor returned to my bank account.

Despite contacting Stake support via live chat, I was told that they have no idea when or if the funds will arrive, which is extremely frustrating and unprofessional. This lack of resolution and clarity has caused me inconvenience and concern.

Here are the relevant details:

Stake ID: rachitame7

Transaction ID: 2633077245

Deposit Amount: ₹500

Date & Time of Deposit: April 24, 2025, at approximately 3:00 PM

Current Status: Still showing as "pending"

Issue: Funds not received in either my bank account or Stake account

Response from Stake Support: No clear timeframe provided for resolution

I will also attach screenshots of my conversation with Stake's live chat support to support my complaint.

I kindly request your assistance in escalating this matter and helping ensure that the funds are either credited to my Stake account or refunded to my bank account at the earliest.

Thank you for your support.


Sincerely,

<full name removed>

Stake ID: rachitame7

Disputed Casino Stake Casino India
Amount ₹500

Discussion

User name

Dear @rachita,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear rachita,

Thank you for your patience during this time. We just got an update regarding this case.

After a thorough review by our payment provider, it was conclusively determined that the funds from your transaction never reached us. This suggests that the transaction may not have been fully processed by your bank.
As we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.

We appreciate your understanding.

Kind regards,
User name
Dear AskGamblers Complaint Team and rachita,

We regret to inform you that we have not received any updates from our payment provider yet.
As previously mentioned, the investigation is being carried out by a third-party payment provider, and we do not have direct control over their procedures.
Nonetheless, we are actively following up with them to address your concerns and will keep you informed as soon as we receive any updates.

We understand that this situation may be frustrating, and we truly appreciate your patience and understanding.

Kind regards,
User name

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 193 / 193
Avg. Amount $258
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 95 out of 95 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

See all complaints for this casino
Delayed payment from the casino

Stake.com Withdrawal Issue — ₹38,000 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

Thank you to anyone who can offer guidance on the appropriate next steps.

Status solved Resolved
₹38,000