Complaint #116 Stake Casino India

Deposit pending complaint

By AKSHATOSIA

1 year ago

I had deposited INR 3500 in my stake wallet and it has been not credited yet it’s been since 24 hours.

Stake transaction ID- 2626294625

UPI transaction ID- 511114253273

Stake User Name- < sent to the casino >

Please credit it as soon as possible

I am writing to raise a formal complaint regarding a deposit transaction that remains pending in my digital wallet in stakes casino india. On Monday, April 21,2025, at approximately 2:53 PM, I initiated a deposit of INR3500.00 from my linked bank account (Transaction ID: 511114253273). The bank has confirmed that the amount was debited successfully on April 21,2025, yet the funds have not been credited to my wallet balance as of today, April 22, 2025.

This delay has caused significant inconvenience and concern. I rely on your platform for timely and secure transactions, particularly to manage recurring payments such as utility bills and subscription services. Due to the missing funds, one of my essential payments is now overdue, jeopardizing my account standing with third‑party service providers.

In an attempt to resolve this issue, I have already:

1. Verified my bank statement confirming the debit.

2. Reviewed the transaction status in the app, which remains labeled “pending.”

3. Contacted live chat support, but unfortunately received no definitive explanation or resolution timeline.

I kindly request that you prioritize investigation of this transaction and expedite crediting INR3500.00 to my wallet. Should there be any technical or verification requirements, please inform me immediately so I can supply any necessary documentation. Given the impact on my financial obligations, I expect a substantive update within 24 to 48 hours.

I value the convenience and reliability your service has provided in the past. I trust you will address this matter with the urgency and professionalism it warrants. Please confirm receipt of this complaint and advise on the next steps at your earliest convenience.

Thank you for your prompt attention.

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹3500

Discussion

AskGamblers

• Support Team

1 year ago

Dear @AKSHATOSIA,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear AKSHATOSIA,

We would like to confirm that the deposit for transaction ID 2626294625 was successfully credited to your account 2 days ago.
You can verify this by navigating to the 'Transactions' tab, then selecting 'Deposits' and 'Local Currency'. Alternatively, you can also access this information by clicking on the following link: https://stake.com/transactions/deposits/banking.
We apologies for the inconvenience this may have caused, and we appreciate your patience throughout this process.

Should you have any further inquiries or concerns, please do not hesitate to contact us.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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