Complaint #281 Stake Casino India

Deposit of 5000 INR missing for 8 months

By Ankogwy

9 months ago

I am filing this formal complaint against Stake regarding a missing deposit of 5000 INR made on 16 May 2025. It has been 8 months and the issue is still not resolved.
Key Points
Transaction Details: The payment of 5000 INR was successful from my side via PhonePe to their merchant UTR 671046387584
No Response on Live Chat: I have tried contacting Stake support multiple times on live chat but I am constantly ignored or left waiting for a teammate for hours without any human response
Trustpilot Issue: Stake replied to my Trustpilot review claiming they would contact me directly
No Communication: I have checked all my email folders Inbox and Spam and have received NO communication from them
Verification Submitted: I have already provided the additional information they requested via the Trustpilot verification form but they are still silent
I request AskGamblers to intervene and help me get my hard-earned money credited to my Stake account User ID RamawatarKumar

Disputed Casino Stake Casino India

Reason Amount not credited

Discussion

Ankogwy

9 months ago

"Dear Stake Team,
I note your response stating that transactions 2686359770 and 2686365812 were 'unsuccessful'.
However, since the money has been debited from the sender's bank account and your own provider's dashboard (F2PAY) shows a 'Double Entry' for the same UTR, I demand that you provide a redacted copy of your Merchant Settlement Statement for the dates 16th and 17th May 2025.
A simple text response is not enough when there is clear evidence of a technical glitch ('Double Entry') on your side. Please provide the official settlement report or a failure certificate from your payment gateway so I can present it to the bank for a reversal. Without an official document from your end, the bank cannot process the RBI-mandated reversal you mentioned

Stake Casino India

• Representative

9 months ago

Dear Ankogwy,

Thank you for sharing this information.

As you are already aware, both transactions have been thoroughly reviewed and investigated by our Support and Payments teams. Unfortunately, as also noted in your publication, both transactions were unsuccessful and the funds were never received by our platform.

If you have not yet received a refund, we kindly advise that you contact your bank directly to request a reversal of the transactions. Should your bank be unable to assist, please refer them to the Reserve Bank of India (RBI) guidelines, so the matter may be escalated to the appropriate department.

As the funds were not received by us, the investigations related to both transactions have been concluded and we are unable to take further action on this matter.

We appreciate your understanding.

Kind regards,
Stake.com

Ankogwy

9 months ago

Dear stake Team,
Thank you for your support. As requested, here are the Stake Transaction IDs for the failed 5,000 INR deposit on 16 May 2025:
Stake Transaction ID 1: 2686359770 (Status: Failed)
Stake Transaction ID 2: 2686365812 (Status: Failed)
These match the double entry proof from the merchant provider dashboard showing the 'Failed' status for UTR 671046387584. I hope this helps you resolve the refund with Stake."

Stake Casino India

• Representative

9 months ago

Dear ANKOGWY,

Could you please provide us with the Stake transaction IDs related to this matter? This information will help us locate the specific transactions and provide you with accurate support.

Once we receive these details, we will be able to further address your inquiry. However, as mentioned by the you and evidenced by the fourth screenshot attached to this complaint, the transaction appears to have failed, according to the complainant, based on information from the merchant provider themselves.

We appreciate your understanding and look forward to your response.

Kind regards,

Stake Casino India Complaint Stats

Resolved 193 / 193

Avg. Amount $258

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 95 out of 95 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

See all complaints for this casino

Withdrawal not received 5000 inr

Stake.com Withdrawal Issue — ₹5225 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received

Amount in question: ₹5225

Withdrawal ID: 3747294309

Date initiated: 19 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 19 October 2026, I initiated a withdrawal of ₹5225 but I did not received this in my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds.

Please give me my funds.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3747294309

Thank you to anyone who can offer guidance on the appropriate next steps.

71h left

₹5,225

Payment missing no refund no deposit

I deposited 20k INR , but it was neither deposited in my stake wallet nor it was returned to bank. The support team of stake is neither replying nor doing anything. The support team says the payment team is working and working but there is no confirmation and satisfactory response. Its is very frustrating

38h left

₹20,000

Delayed payment from the casino

Stake.com Withdrawal Issue — ₹38,000 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

Thank you to anyone who can offer guidance on the appropriate next steps.

Resolved

₹38,000

Withdrawal not received despite UTR shared

Title: Stake Withdrawal of ₹4,757.60 Not Received

I withdrew ₹4,757.60 from my Stake account on 12 October 2026 to my Slice Small Finance Bank account, but the amount has still not been credited.

stake transaction id: 3734217962

**Transaction details:**

- **Amount:** ₹4,757.60
- **Withdrawal date:** 12 October 2026
- **Transaction reference:** STCB121026883415

I contacted Stake support and my bank regarding this issue. Stake provided the transaction details, but Slice confirmed that it could not locate the transaction. Despite the issue remaining unresolved, the bank's support ticket was marked as resolved.

I request that Stake investigate this matter urgently and either complete the payment to my bank account or refund the full amount to my Stake account. I have been waiting for my money and expect a proper resolution rather than being redirected between the parties.

i have attachted the payment voucher,bank statement till date as proof

Resolved

₹4,758

13900 UPI Deposit Pending Despite Escalation

I made a ₹13,900 UPI deposit on Stake on 13 October 2026, at 10:42 PM, but the transaction is still pending and the funds have not been credited to my account.

I have already escalated the issue through Stake's payment enquiry process, but the status remains under review.

Transaction ID: 3737453309

UTR: 628672710853

Enquiry ID: E3hsNuHm3XOw23rT

I request Stake to resolve this urgently by crediting the deposit to my account or refunding the full amount to my original payment source.

Resolved

Payment deducted from the Bank and UPI but not received in the stake account

I am writing to urgently report a critical issue regarding a recent deposit of 10,000 INR made to my Stake account. The funds have been successfully debited from my bank account, but they are neither reflecting in my Stake account balance nor have they been reversed or credited back to my originating bank account.

To help you trace and resolve this transaction swiftly, I have compiled the essential payment details below and attached the necessary verification documents:

Deposit Amount: 10,000 INR
Date and Time of Transaction: 24th Sept
UPI / Reference Transaction ID (UTR): 626737827846
Registered Stake Username / Email: < email removed >

Attached Documents for Reference:

UPI transaction screenshot confirming the successful debit.
Official Stake deposit receipt generated during the transaction attempt.
Complete bank account statement highlighting the successful debit of 10,000 INR.

As this involves a significant financial sum, I kindly request you to escalate this matter to your finance or payment gateway reconciliation team immediately. Please track this transaction, credit the funds to my Stake account at the earliest, or process an immediate refund to my bank account.

Thank you for your prompt attention and swift resolution to this matter. I look forward to hearing from you soon.

Resolved

Wrong withdrawal amount received

Dear Stake Customer Support Team and askgambler

I am writing to report an issue regarding a recent withdrawal from my Stake account.

My total requested withdrawal amount was 38,000 INR, but I have only received 3,800 INR in my bank account.

Please check into this matter and ensure the remaining balance is credited to my account as soon as possible.

- Transaction Details / Order ID: 3722580438

- Total Withdrawal Requested: 38,000 INR

- Amount Received: 3,800 INR

- Date of Transaction: 05 October 2026

P.s I have attached the bank account statement for your reference and screenshot of the transaction.

Thanks,

Resolved

₹38,000

39900 Withdrawal Not Received Despite UTR

I am filing a complaint regarding a ₹39,900 INR withdrawal from Stake dated 03/09/2026.

Stake marked the withdrawal as successfully processed and provided me with a payment voucher containing UTR 601572987784.

However, I contacted my beneficiary bank, State Bank of India (SBI), and they confirmed that no ₹39,900 payment was received or credited to my account and that the transaction could not be traced using the provided UTR.

I have contacted Stake support and, as instructed, emailed their Payments team at [[email protected]](mailto:[email protected]) with my bank statement and the payment voucher. However, the withdrawal remains unresolved.

I am requesting that Stake investigate the UTR with its payment provider and either provide verifiable proof that the funds were actually credited to my SBI account or return/reprocess the ₹39,900 withdrawal.

I have attached the relevant withdrawal receipt, payment voucher, bank statement, and communication with Stake as evidence.

Resolved

₹39,900

Deposit Review Unsolved for more than month

Transaction ID: 3593628383
Inquiry ID: AaV4hWtDAgjn-Ary
Deposit was made and payment was successful but my stake account didn't credit. Transaction was made at 4:51 PM 7/21/2026 now it's been nearly one and half month but inquiry is still in reviewing process. I have contacted support team but only reply I get is escalation process is in review we don't have any access to it, so can wait and they don't know when there is going to be any update or even where process has reached. Inquiry team doesn't even know why it's taking this much time they said review process has been sent to our team only they can have any update.
Can you please solve this issue.

Resolved

Verified account locked in banking disabled mode with 13014 INR balance

My account on Stake is fully verified

The platform has placed my account into 'banking disabled mode' due to their third-party payment provider restrictions in India.

I have a legitimate remaining cash balance of 13,000 INR. Internal live support has refused to help me withdraw my funds, stating, 'there is nothing we can do on our end,' and closing my tickets when I ask for a supervisor.

Under Stake's regulatory framework, a technical breakdown of an automated payment gateway does not give the operator the right to permanently trap or forfeit a verified player's money.

Since automated INR withdrawals are offline, I am requesting that a Stake corporate manager manually settle my 13,000 INR balance. I will accept a manual bank payout via IMPS or a backend conversion into Litecoin (ltc) or USDT credited to my account so I can withdraw.

All identity and address verifications are already fully approved on my profile

Resolved

₹13,014