Complaint #281 Stake Casino India

Deposit of 5000 INR missing for 8 months

By Ankogwy

8 months ago

I am filing this formal complaint against Stake regarding a missing deposit of 5000 INR made on 16 May 2025. It has been 8 months and the issue is still not resolved.
Key Points
Transaction Details: The payment of 5000 INR was successful from my side via PhonePe to their merchant UTR 671046387584
No Response on Live Chat: I have tried contacting Stake support multiple times on live chat but I am constantly ignored or left waiting for a teammate for hours without any human response
Trustpilot Issue: Stake replied to my Trustpilot review claiming they would contact me directly
No Communication: I have checked all my email folders Inbox and Spam and have received NO communication from them
Verification Submitted: I have already provided the additional information they requested via the Trustpilot verification form but they are still silent
I request AskGamblers to intervene and help me get my hard-earned money credited to my Stake account User ID RamawatarKumar

Disputed Casino Stake Casino India

Reason Amount not credited

Discussion

Ankogwy

8 months ago

"Dear Stake Team,
I note your response stating that transactions 2686359770 and 2686365812 were 'unsuccessful'.
However, since the money has been debited from the sender's bank account and your own provider's dashboard (F2PAY) shows a 'Double Entry' for the same UTR, I demand that you provide a redacted copy of your Merchant Settlement Statement for the dates 16th and 17th May 2025.
A simple text response is not enough when there is clear evidence of a technical glitch ('Double Entry') on your side. Please provide the official settlement report or a failure certificate from your payment gateway so I can present it to the bank for a reversal. Without an official document from your end, the bank cannot process the RBI-mandated reversal you mentioned

Stake Casino India

• Representative

8 months ago

Dear Ankogwy,

Thank you for sharing this information.

As you are already aware, both transactions have been thoroughly reviewed and investigated by our Support and Payments teams. Unfortunately, as also noted in your publication, both transactions were unsuccessful and the funds were never received by our platform.

If you have not yet received a refund, we kindly advise that you contact your bank directly to request a reversal of the transactions. Should your bank be unable to assist, please refer them to the Reserve Bank of India (RBI) guidelines, so the matter may be escalated to the appropriate department.

As the funds were not received by us, the investigations related to both transactions have been concluded and we are unable to take further action on this matter.

We appreciate your understanding.

Kind regards,
Stake.com

Ankogwy

8 months ago

Dear stake Team,
Thank you for your support. As requested, here are the Stake Transaction IDs for the failed 5,000 INR deposit on 16 May 2025:
Stake Transaction ID 1: 2686359770 (Status: Failed)
Stake Transaction ID 2: 2686365812 (Status: Failed)
These match the double entry proof from the merchant provider dashboard showing the 'Failed' status for UTR 671046387584. I hope this helps you resolve the refund with Stake."

Stake Casino India

• Representative

8 months ago

Dear ANKOGWY,

Could you please provide us with the Stake transaction IDs related to this matter? This information will help us locate the specific transactions and provide you with accurate support.

Once we receive these details, we will be able to further address your inquiry. However, as mentioned by the you and evidenced by the fourth screenshot attached to this complaint, the transaction appears to have failed, according to the complainant, based on information from the merchant provider themselves.

We appreciate your understanding and look forward to your response.

Kind regards,

Stake Casino India Complaint Stats

Resolved 186 / 186

Avg. Amount $259

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 89 out of 89 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

See all complaints for this casino

39900 Withdrawal Not Received Despite UTR

I am filing a complaint regarding a ₹39,900 INR withdrawal from Stake dated 03/09/2026.

Stake marked the withdrawal as successfully processed and provided me with a payment voucher containing UTR 601572987784.

However, I contacted my beneficiary bank, State Bank of India (SBI), and they confirmed that no ₹39,900 payment was received or credited to my account and that the transaction could not be traced using the provided UTR.

I have contacted Stake support and, as instructed, emailed their Payments team at [[email protected]](mailto:[email protected]) with my bank statement and the payment voucher. However, the withdrawal remains unresolved.

I am requesting that Stake investigate the UTR with its payment provider and either provide verifiable proof that the funds were actually credited to my SBI account or return/reprocess the ₹39,900 withdrawal.

I have attached the relevant withdrawal receipt, payment voucher, bank statement, and communication with Stake as evidence.

56h left

₹39,900

Deposit Review Unsolved for more than month

Transaction ID: 3593628383
Inquiry ID: AaV4hWtDAgjn-Ary
Deposit was made and payment was successful but my stake account didn't credit. Transaction was made at 4:51 PM 7/21/2026 now it's been nearly one and half month but inquiry is still in reviewing process. I have contacted support team but only reply I get is escalation process is in review we don't have any access to it, so can wait and they don't know when there is going to be any update or even where process has reached. Inquiry team doesn't even know why it's taking this much time they said review process has been sent to our team only they can have any update.
Can you please solve this issue.

Resolved

Verified account locked in banking disabled mode with 13014 INR balance

My account on Stake is fully verified

The platform has placed my account into 'banking disabled mode' due to their third-party payment provider restrictions in India.

I have a legitimate remaining cash balance of 13,000 INR. Internal live support has refused to help me withdraw my funds, stating, 'there is nothing we can do on our end,' and closing my tickets when I ask for a supervisor.

Under Stake's regulatory framework, a technical breakdown of an automated payment gateway does not give the operator the right to permanently trap or forfeit a verified player's money.

Since automated INR withdrawals are offline, I am requesting that a Stake corporate manager manually settle my 13,000 INR balance. I will accept a manual bank payout via IMPS or a backend conversion into Litecoin (ltc) or USDT credited to my account so I can withdraw.

All identity and address verifications are already fully approved on my profile

Resolved

₹13,014

Withdrawal marked successfully but not credited

Stake marked my withdrawal as 'Successful' but the funds never arrived in my bank. I provided my bank statement as proof.

Support stated they are 'checking with the payment provider' and have completely ignored my emails for 4 days without providing a UTR number or Ticket ID not resolved and not responding, completely ignoring.

59h left

₹40,520

19998 UPI deposit not credited despite beneficiary bank confirming credit

I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

Resolved

Bank mode is disabled

At first I withdrew my money amount 49000, 17000, 20000 etc all the others amount credited to my bank but 49000 didn't when I complained to live support they told me payment provider has paid me and told me to contact there payment team through email and I did. They told me they will check and they also said they have disabled my banking mode. And today I checked my stake account 49000 inr was returned to my stake account I was shocked and happy but when I tried to withdraw it it said I cannot withdraw my money nor I can play with it so I asked live support they said they have nothing to do with it.. I want to withdraw my money 49000 inr is soo big for us it was biggest win in 2 years so please help me to withdraw my money please i beg you

Resolved

₹49,000

Stake Withdrawal is not received INR

Hey Stake Team and Askgamblers Team.

I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

Date of withdrawal - 22/07/2026

Transaction ID - 3594290374

Resolved

₹19,000

Withdrawal of 19080 not received

Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

Resolved

₹19,080

Deposited money 20k not received

Deposit of 20,000 INR was made Transaction ID: 3593646371 and I sent payment through Upi and money was sent to payment provider but my account didn't credit. I was told to wait 24 hours after that I placed inquiry in which they say that we didn't receive any money and they told me to contact my bank for reversal. But thing is my bank says money has been sent successfully and if there is any issue its on receiving end. I can provide all details of transaction like UTR, bank statement. Stake isn't helping they again and again say only one thing to get reversal from your bank. Password for Bank Statement is 3441000100057357.

Resolved

Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

Resolved