Complaint #76 Stake Casino India

Deposit not received still after 5 days

By Ronit543

1 year ago

It has been over 5 days I didn't receive my deposit amount but the money got deducted from my account QR payment I neither get refund and also mail to the stake support team but they don't reply me anymore my email but when I mail with another email they reply straight forward

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹999

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Ronit543,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Askgamblers Complaints Team and Ronit543,

We would like to reiterate the update provided by our customer support team, the deposit in question has been successfully credited to your account.
We apologize for the inconvenience this may have caused, and we appreciate your patience throughout this process.
Should you have any further inquiries or concerns, please do not hesitate to contact us.

Kind regards,

Ronit543

1 year ago

Transaction id 2567097818

Transaction date : 28/03/25 Time : 05:26PM

UTR number : 508797224452

Recipient payment details : dasariveera@kbl

Total amount of deposit : 1000

AND PAYMENT SCREENSHOT I AM ATTACHING BELOW

Stake Casino India

• Representative

1 year ago

Dear Ronit543,

Could you please provide us with your Stake transaction ID? This information can be found by navigating to your account, then to 'Transactions,' 'Deposits,' and 'Local Currency': https://stake.com/transactions/deposits/banking.
Once we have this information, we will be able to address your inquiry.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Money debited from account but not credited in Stake Account

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- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

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Stake account username: <removed>

Registered email: <removed>

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Stake withholding 10441 INR withdrawal

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Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
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UTR for ₹1,160 credit: [283422301976]

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3. Assign senior agent to this case

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Dear Sir,

My Stake username is rajroshan316.

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and 5035 INR ID - 3547570749

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I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

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Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

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Thank you for your time and assistance. I look forward to your response.

Kind regards,

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⚠️ My experience with Stake support.

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