Complaint #350 Stake Casino India

Deposit not credited in Stake account

By AaryanDas9999

4 months ago

Dear AskGamblers and Stake Support Team,

I am writing to inform you that I made a deposit to my Stake account, but the amount has not been credited to my account yet. the amount is 526 rupees.

Below are the details of the transaction:

Account ID / Username: < sent to the casino >

Date of Deposit: 3rd March,2026

Time of Deposit: 2:33 p.m

Amount Deposited: 526 INR

Payment Method: UPI

UTR / Reference Number: 606214882430

The amount has already been deducted from my bank account, but it has not appeared in my Stake balance. I kindly request you to check the transaction and credit the amount to my account as soon as possible.I did raise an enquiry regarding this and Stake is claiming they haven't received the funds but after speaking to my bank, the bank has confirmed that the funds have left my account. I provided Stake with my bank statement pdf and screenshots showing the money has left my account and yet they somehow conveniently said that the funds did not reach them and that i should contact my bank and close the complaint without any clarification. Very poor customer service as well they do not seem to respond to my queries at all. Stake has always had a good reputation for having a very high respect for its playerbase and it is very sad to see I'm being treated this way. I hope you do get back to me and either reverse the money back to my account or credit the money in my Stake balance.

I have attached the payment screenshot and transaction proof for your reference.

Thank you for your assistance.

Kind regards,

Disputed Casino Stake Casino India

Reason Amount not credited

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Stake Casino India

• Representative

4 months ago

Dear AaryanDas9999,

As communicated through the relevant escalation ticket, the payment provider has investigated the Transaction ID 332****572 and concluded that the funds have not been received. As we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.

In case your bank is unable to assist, please refer the bank to the RBI's guidelines so the matter can be escalated to the appropriate department.

We appreciate your understanding.

Kind regards,

AskGamblers

• Support Team

4 months ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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